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Sutherland Global Services
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5 Sutherland Global Services Associate Manager Jobs
Associate Manager-Resource Planning (WFM)
Sutherland Global Services
posted 3d ago
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Flexible timing
Key skills for the job
Job Description
Roles & Responsibility:
- Responsible for forecasting volumes, AHT and Shrinkage based on historical data taking in to account seasonality and trends.
- Compute optimal staffing using forecasts and other staffing assumptions to support contractual goals.
- Prepare short term and long term staffing projections using optimal staffing plans
- Publish finalized staffing plans every week after discussions with stakeholders and taking into account business dynamics and customer requirements.
- Manage manpower requisitions that come out of the weekly staff plans and track their status to ensure timely hiring, training and go live.
- Assist in providing staffing requirements for all new and existing business
- Only from workforce management background.
- Open to work in 24*7 environment.
Please share your resume at sweta.singh@sutherlandglobal.com
Employment Type: Full Time, Permanent
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What Associate Manager at Sutherland Global Services are saying
Rating based on 148 Associate Manager
reviews
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Nice place to work. I have worked for 1 and half year and learned a lot of things also contributed a lot for the organization.
- Job security - Excellent
HR decisions are not expected they decide without proper investigation or formal investigation.
Associate Manager salary at Sutherland Global Services
What Sutherland Global Services employees are saying about work life
Sutherland Global Services Benefits
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance 
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