Network People Services Technologies - Associate Director/Director - Product (12-17 yrs)

Who we are and what do we do?

- NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years.

- We provide software and digital payment solutions to the BFSI Industry as a Technology service provider.

- We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers.

- We got listed targeting SME IPO in Aug - 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar'24) and became NPCIan approved Merchant Payment Service Provider, acquiring merchants and facilitating payment.

- NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants.

- We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies.

What will you do?

- You will be responsible for leading the execution of NPST's UPI Merchant Acquiring strategy, managing the product lifecycle from inception to completion.

- This role demands extensive expertise in payment digitization, a strong drive to promote merchant adoption of digital payment solutions, and a customer-first mindset to deliver impactful results.

Job responsibilities:

- Lead the end-to-end lifecycle of UPI merchant acquiring products, from conceptualization to implementation and performance evaluation.

- Ensure timely delivery of high-quality products and features by prioritizing and managing project scope effectively.

- Collaborate with engineering teams to design and build innovative UPI acquiring solutions that resonate with customers.

- Develop and execute comprehensive go-to-market strategies in partnership with Product Marketing.

- Analyze market trends and customer feedback to uncover opportunities for product innovation and improvement.

- Design Cost-Volume-Profit (CVP)-based solutions to support the launch and scalability of the merchant acquiring business.

- Propose and implement creative ideas to enhance NPST UPI merchant acquiring platform with value-added features.

- Conduct detailed data analysis to inform product roadmaps, feature prioritization, and pricing strategies.

- Work closely with Technology, Project management, Operations, Marketing, and Sales teams to create cohesive and customer-focused strategies.

- Build and sustain strong relationships with stakeholders, including merchants and other business partners, to achieve growth objectives.

- Continuously refine product offerings to meet and exceed customer expectations.

- Scope and define new product ideas by leveraging internal technologies and external vendor partnerships.

- Deliver innovative, scalable solutions to enhance the payments business.

- Regularly update management on project progress, risks, issues, and key performance metrics.

- Ensure compliance with internal reporting and regulatory requirements.

- Consistently deliver projects that achieve measurable success and contribute to the company's overall growth.

What are we looking for:

- Bachelor's degree in a relevant field such as Finance, IT, Business, or Computer Science.

- An MBA or an advanced degree in a related discipline is highly desirable.

- Extensive knowledge of payment regulatory norms and UPI payment flows.

- In-depth understanding of the overall payment ecosystem is mandatory.

- Strong familiarity with Agile methodologies, with hands-on experience working in cross-functional Agile teams to deliver impactful solutions.

- Exceptional analytical abilities to translate complex business requirements into actionable, innovative product features.

- Outstanding communication skills to interact with stakeholders across all levels of the organization.

- Proven ability to collaborate across cross-functional teams to achieve shared goals.

- Demonstrated history of successfully delivering high-quality products within defined timelines and budget constraints.

- Ability to excel in fast-paced, ever-changing environments while managing multiple projects simultaneously.

- Familiarity with fintech compliance and regulatory requirements is a strong advantage.

- Prior experience in merchant acquiring systems, API integrations, or payment gateway solutions is highly valued.

- Solid technical foundation with an understanding of software development and web technologies; hands-on experience is a plus.

- This combination of skills and expertise will ensure success in managing and driving innovative payment solutions in a competitive fintech landscape.

Experience: Total Experience: 12+ years.

Industry: IT/Software/BFSI/ Banking /Fintech.

Work arrangement: 5 days working from office.

Location - Mumbai / Bangalore.

What do we offer:

An organization where we strongly believe in one organization, one goal.

A fun workplace which compels us to challenge ourselves and aim higher.

A team that strongly believes in collaboration and celebrating success together.

Benefits that resonate 'We Care'.

Opportunity to shape the future of digital payment technologies.

If this opportunity excites you, we invite you to apply and contribute to our success story.

If your resume is shortlisted, you will hear back from us.