Customer Support Executive (Rotational Shift/Night Shift)

Job Title 

Customer Support Engineer (Rotational Shift/Night Shift)

Location: KR Puram, Bangalore
Experience: 0.5-2 Years
Job Type: Full-time
Company Name: Assistive Netspeed Technologies Pvt Ltd

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We are an ISP and IPTV solutions provider, offering high-quality internet and TV services. We are looking for a Customer Support Engineer to assist with resolving customer issues and delivering excellent service.

Responsibilities:

• Customer Support: Handle customer queries and issues related to ISP and IPTV services through various channels (phone, email, or in-person).
• Troubleshooting: Diagnose and resolve customer complaints such as connectivity issues, IPTV streaming concerns, or device configuration problems.
• Issue Escalation: Escalate unresolved issues to senior teams or relevant departments for prompt resolution.
• Documentation: Maintain detailed logs of customer interactions, including problems reported and solutions provided.
• Collaboration: Work closely with internal teams for effective issue resolution and process improvements.
• Shift Management: Adapt to rotational shifts, including one week of night shifts and one week of day shifts.
  
  Requirements:
  
• Experience: 1-2 years in customer support, preferably in ISP, telecom, or IPTV domains.
• Technical Knowledge: Basic understanding of networking protocols (TCP/IP, DNS, DHCP) and troubleshooting.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.
• Flexibility: Willingness to work rotational shifts, including night and day schedules.
• Education: Degree/Diploma in a related field.

What We Offer:

• Health insurance for employees.
• A dynamic work environment with growth opportunities.

To Apply:

Please send your resume to hr@assistivenetwork.com. The email subject line should be 'Customer Support Engineer'.