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Medi Assist India

Compare

3.6

based on 1.5k Reviews

6 Medi Assist India Assistant Manager Jobs

Assistant Manager

MediBuddy

3.6

based on 1.5k Reviews

2-7 years

Bangalore / Bengaluru

1 vacancy

Assistant Manager

Medi Assist India

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Supply Chain Management SQL Automation Testing Project Management Operations

+ 4 more

Job Description

Designation : Assistant Manager
Role - Control Tower -Operations
Experience: 2+ years
Education: Graduate from Tier 1 Institute (IITs, NITs, BITS, etc.)
Skills: Automation, Program & Project Management, SQL, Data Analytics, Problem Solving,
Leadership

J ob Summary:

We are looking for a highly skilled and tech-savvy Control Tower Team Lead to drive excellence through data insights, operational leadership, and advanced tools. The ideal candidate will have strong SQL expertise, experience in managing supply-demand dynamics, and a proven ability to optimize processes in real-time

Key Responsibilities:

Real-Time Operations Management:

Monitor and manage real-time supply chain operations through control tower systems, ensuring optimal performance across functions.

SQL-Based Data Analysis:

Use SQL to extract, manipulate, and analyze large datasets for reporting and operational insights.

Generate daily, weekly, and monthly reports for key supply chain metrics such as TAT, SLA, ITO, and order fulfillment rates.

Team Leadership:

Lead, mentor, and develop a team of Control Tower analysts, fostering a culture of collaboration and accountability.

Ensure team alignment with operational goals and performance KPIs.

Escalation Management:

Develop and oversee an automated ticketing and escalation system, ensuring timely resolution of critical issues.

Escalate unresolved issues to higher levels of management with actionable insights.

Dashboard Interactivity and Scalability:

Collaborate with technical teams to enhance dashboard features, enabling drill-downs into customer journeys and trend analyses.

Ensure dashboards provide actionable insights for proactive decision-making.

Predictive Analytics Integration:

Use AI and predictive analytics to anticipate supply-demand imbalances, order delays, and bottlenecks.

Implement forecasting models to improve operational planning and reduce SLA breaches.

Process Optimization:

Identify inefficiencies and recommend data-driven process improvements to streamline workflows and reduce manual effort.

Drive initiatives to enhance end-to-end supply chain visibility and responsiveness.

Customer-Centric Approach:

Ensure seamless communication with customers about potential delivery gaps and operational changes.

Develop strategies to proactively address customer concerns and improve satisfaction.

Technology & Tool Enhancement:

Work with IT and product teams to refine control tower tools, ensuring alignment with company goals.

Drive adoption of advanced technologies like automation and machine learning in daily operations.

Stakeholder Collaboration:

Liaise with cross-functional teams (operations, tech) to align on goals and ensure seamless implementation of strategies.

Act as a central point for communication and decision-making in critical operational situations.

Employment Type: Full Time, Permanent

Read full job description

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What Assistant Manager at Medi Assist India are saying

3.4

Rating based on 50 Assistant Manager reviews

Anonymous · Marketing & Communication in Chennai

Likes

I truly appreciate the opportunity to work with the MA team and be part of its culture. Despite this I have learned a lot during my time working with the MA team and enjoy collaborating with them

Skill development - Good

+2 more

Dislikes

During My notice period, I faced several difficulties, and one particular incident stood out my official mail id was not deactivated for 10days after I left. I used two mobile phones and when i switched on my phone after 10days I realised that my email ID had not been deactivated I immediately contacted the Chennai office IT team ass..Read More

Read 50 Assistant Manager reviews