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Medi Assist India

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5 Medi Assist India Assistant Manager Jobs

Assistant Manager

2-7 years

Bangalore / Bengaluru

1 vacancy

Assistant Manager

Medi Assist India

posted 11d ago

Job Description


Designation : Assistant Manager
Role - Control Tower -Operations
Experience: 2+ years
Education: Graduate from Tier 1 Institute (IITs, NITs, BITS, etc.)
Skills: Automation, Program & Project Management, SQL, Data Analytics, Problem Solving,
Leadership
J ob Summary:

We are looking for a highly skilled and tech-savvy Control Tower Team Lead to drive excellence through data insights, operational leadership, and advanced tools. The ideal candidate will have strong SQL expertise, experience in managing supply-demand dynamics, and a proven ability to optimize processes in real-time

Key Responsibilities:
  • Real-Time Operations Management:
    • Monitor and manage real-time supply chain operations through control tower systems, ensuring optimal performance across functions.
  • SQL-Based Data Analysis:
    • Use SQL to extract, manipulate, and analyze large datasets for reporting and operational insights.
    • Generate daily, weekly, and monthly reports for key supply chain metrics such as TAT, SLA, ITO, and order fulfillment rates.
  • Team Leadership:
    • Lead, mentor, and develop a team of Control Tower analysts, fostering a culture of collaboration and accountability.
    • Ensure team alignment with operational goals and performance KPIs.
  • Escalation Management:
    • Develop and oversee an automated ticketing and escalation system, ensuring timely resolution of critical issues.
    • Escalate unresolved issues to higher levels of management with actionable insights.
  • Dashboard Interactivity and Scalability:
    • Collaborate with technical teams to enhance dashboard features, enabling drill-downs into customer journeys and trend analyses.
    • Ensure dashboards provide actionable insights for proactive decision-making.
  • Predictive Analytics Integration:
    • Use AI and predictive analytics to anticipate supply-demand imbalances, order delays, and bottlenecks.
    • Implement forecasting models to improve operational planning and reduce SLA breaches.
  • Process Optimization:
    • Identify inefficiencies and recommend data-driven process improvements to streamline workflows and reduce manual effort.
    • Drive initiatives to enhance end-to-end supply chain visibility and responsiveness.
  • Customer-Centric Approach:
    • Ensure seamless communication with customers about potential delivery gaps and operational changes.
    • Develop strategies to proactively address customer concerns and improve satisfaction.
  • Technology & Tool Enhancement:
    • Work with IT and product teams to refine control tower tools, ensuring alignment with company goals.
    • Drive adoption of advanced technologies like automation and machine learning in daily operations.
  • Stakeholder Collaboration:
    • Liaise with cross-functional teams (operations, tech) to align on goals and ensure seamless implementation of strategies.
    • Act as a central point for communication and decision-making in critical operational situations.

    Employment Type: Full Time, Permanent

    Read full job description

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    What Assistant Manager at Medi Assist India are saying

    3.3
     Rating based on 50 Assistant Manager reviews

    Likes

    I truly appreciate the opportunity to work with the MA team and be part of its culture. Despite this I have learned a lot during my time working with the MA team and enjoy collaborating with them

    • Skill development - Good
    • +2 more
    Dislikes

    During My notice period, I faced several difficulties, and one particular incident stood out my official mail id was not deactivated for 10days after I left. I used two mobile phones and when i switched on my phone after 10days I realised that my email ID had not been deactivated I immediately contacted the Chennai office IT team ass..Read More

    Read 50 Assistant Manager reviews

    Assistant Manager salary at Medi Assist India

    reported by 278 employees with 5-14 years exp.
    Lock Unlock
    ₹3 L/yr - ₹9 L/yr
    26% less than the average Assistant Manager Salary in India
    View more details

    What Medi Assist India employees are saying about work life

    based on 1.5k employees
    60%
    35%
    56%
    92%
    Flexible timing
    Alternate Saturday off
    No travel
    Day Shift
    View more insights

    Medi Assist India Benefits

    Work From Home
    Health Insurance
    Cafeteria
    Job Training
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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