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Asst. Manager / Manager Training
Globiva
posted 2mon ago
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Fixed timing
Key skills for the job
Job Description
- Lead a Team of Trainers, Coaches, TL to enable training delivery.
- Track record in designing and executing successful training programs.
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
- Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live environment.
- Excellent communication and leadership skills.
- Ability to plan, multi-task and manage time effectively.
- Strong writing and record keeping ability for reports and training manuals.
- People Management
- Excellent verbal, written and interpersonal communication skills.
- Must be proficient with Microsoft Office (intermediate PowerPoint, basic Excel).
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Ability to multitask and successfully operate in a fast paced, team environment.
Employment Type: Full Time, Permanent
Functional Areas: Education
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(based on 83 Globiva interviews) What Assistant Manager at Globiva are saying
Rating based on 11 Assistant Manager
reviews
Anonymous · Customer Success
in Gurgaon / Gurugram
Nothing at all
No salary on time. Hr department will not communicate with you and are disrespectful. Specially Hr named Shatakshi and Prabhleen Kaur are horrible and very disrespectful.They were dismissive, uninterested and showed complete disregard for your time and effort as if they couldn't care less. I would strongly advise jobseekers to proceed with caution when dealing with this organisation as a whole.
Read 11 reviewsAssistant Manager salary at Globiva
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