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EXL Service

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3.7

based on 6.7k Reviews

81 EXL Service Assistant Manager Jobs

Assistant Manager

EXL Services.com ( I ) Pvt. Ltd.

3.7

based on 6.7k Reviews

5-8 years

Kochi

1 vacancy

Assistant Manager

EXL Service

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Billing Cash Applications

Job Description

Job Description:

Very good accounting knowledge
Sound knowledge of Cash Application, Billing, Wire, Lockbox, cash receipts, customer query, Credit Memo request submissions, Credit memo processing, credit memo review and approval, Manual and Auto Payments, Customer Data Maintenance, Deduction Management
Understanding on Suspense Accounts, Unidentified payments, Aging reporting
Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency
AR Reporting & Analysis
Perform AR Reconciliation with Customer
Bad Debts Provisioning
Providing coaching and feedback to team members to enable them to improve their performance
Handling Escalation
Provide inputs on process and system to the team
Ability to research on the exception item and being responsible to clear the aged items
Follow-up with Sales & other teams for any pending and unresolved items
Ensure compliance with internal policies and procedures, external regulations and information security standards
Analyze and research all discrepancies/ open items and resolve any queries relating to payments and reconciliations, provide back-up for all discrepancies
Obtaining information from other departments to ensure records are accurate and complete and that AR ledgers and Journals are up to date
O2C/AR Cycle Knowledge
Ensure that the assigned targets are met in accordance with SLA and Internal standards
Month-end responsibilities
Ability to comprehend complex information quickly & respond with clear solutions
Clear understanding and delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and communicating potential conflicts to the AR Tower lead
To do the necessary due diligence on the activities and maintain high level of accuracy
Ensure adherence to process guidelines as per agreed quality standard on SOPs
Assign work to the team members on a daily basis
Review daily transactions & monitor completion of work
Team management and Transaction Monitoring
Productivity Improvement
Client interaction, if required at supervisory level
Driving Quality initiatives in the process to attain measurable positive results
Create reports on a daily, weekly & monthly basis for performance review with the onshore team
Conduct quality audits from a sample of transactions
Onboard any new team member & complete training
Hold regular feedback & coaching sessions with the team
Communicate with the internal teams within the client area for any further information required for completing transactions
Capture metrics in the process & analyze trends to take proactive measures
Have business reviews with the clients & internal management
Ensure the quality of the transactions is in compliance with predefined parameters

Competencies and Technical skills :

Strong team-working ability and interpersonal skills
Good accounting knowledge which includes, preparation of JE and AR knowledge(Cash Application, Billing, Disbursement)
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Management reporting and oversight
Leading a team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned
Analytical and meticulous with critical skills like, attention to Detail, Compliance, Mathematical and Numerical Competence
Demonstrates good time management and organizational skills
Conformance with Policies/Compliances
Understands the need for confidentiality
Ability to prioritize & multi-task
Ability to give attention to detail and accuracy along with strong numerical skills
Intellectually agile and analytical
Ability to document the process
Well-versed in all the accounting functions
Excellent problem solving & analytical skills

Technical Skill Requirements:

Qualifications B.Com/M.Com/MBA Finance/ Qualified or semi qualified Chartered Accountant
At least 5 - 8 years of Accounting experience
Strong accounting knowledge which includes, preparation of JE and reconciliations
Intercompany accounting knowledge
Must be computer literate; Excel, Word
Good written and Oral communication skills

Ability to document the process

Employment Type: Full Time, Permanent

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What Assistant Manager at EXL Service are saying

3.7

Rating based on 429 Assistant Manager reviews

Anonymous · Finance in Gurgaon / Gurugram

Likes

I work with the Risk Analytics Team. It was a great place to work & to learn new things. Enjoyed my entire Journey there. And if I get I good opportunity would like to join back again. Thanks

Dislikes

N/A

Read 429 reviews