As Payment Ops Associate Manager, you will ensure the success and accuracy of all payment flows within Aspire s platform. This role is critical for managing day-to-day payment processing, troubleshooting payment issues, and supporting cross-border payments across multiple geographies
What will you be doing
Monitor, report improve payment performance
Investigate process non-automated payments
Advise support the reconciliation on the reconciliation setup of product-specific payment flows
Investigate and document non-reconciled transactions and ledger discrepancies, as well as suggest and align on remediative and preventive measures
Suggest solutions to further automate strengthen payment processing
Draft maintain payment SOPs
Report on relevant payment metrics: Payment SLAs, Reconciliation rates, Reconciliation SLAs, Auto reconciliation rates, Balance discrepancies, etc
Work closely with Finance, Product, and other Operations teams to rally everyone around improving our payment setup performance.
Liaise with auditors on payment-related issues act on their recommendations.
Minimum Qualifications:
You are an expert in your domain - Minimum 5 years experience in payments; Expertise in reconciliation and settlement/payment operations
You are detail oriented and risk averse - You investigate issues in detail and document issues accurately and comprehensively.
You are a true owner - You are highly self-driven and take initiative all the time. You make things happen today versus tomorrow, and are hands-on when needed
You are a strong communicator - You can explained and structure payment and financial issues clearly with different type of stakeholders - from top leadership to auditors.
Youre willing to work from the office (based in Gurgaon, India or Jakarta, Indonesia) 3 days a week.
What we offer
Uncapped flexible annual leave.
Hybrid work arrangement.
Training subsidy for your professional growth.
Wellness benefit.
Team bonding budget to foster collaboration and sense of belonging.
Flexibility to work from anywhere (for up to 90 days per annum).
Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page