Patient Care Coordinator - Chennai

Role & responsibilities

• Guide and assist the Patients in their visits to hospital.
• Resolve the Patients queries by being single point of contact.
• Help the Patients & relatives in taking admission and billing process.
• Updating and escalating the customers feedback to the PR Team.
• Maintain good rapport with the patient during their visit.
• Relationship between management and Patients beyond hospital visits responsible for overall customer satisfaction.
• Escorting the patient throughout the OPD and diagnostics department.
• Follow standard help desk procedure.
• Inform management of recurring problem.
• Manages problem resolution for patient & relatives through feedback analysis in coordination with department head to develop proactive problem solutions.
• Need to take care of all other works which is assigned by the Manager.

Preferred candidate profile

• Strong communication and interpersonal skills.
• Previous experience in healthcare or patient care roles is preferred.
• Knowledge of medical terminology, particularly related to eye care, is a plus.
• Ability to multitask and remain organized in a fast-paced environment.
• Compassionate and patient-focused attitude.

Interested candidate may share the CV at hr.dept@vasaneye.com or whatsapp the CV at 8610205221.