Senior Support Analyst

REQUIREMENT 1

Unix/Linux

Windows

Oracle SQL

Shell / Batch / Powershell / Perl / Python scripting

Ansible

Jenkins

Bitbucket/Git

Monitoring tools - Geneos / Prometheus / Grafana / Dynatrace / Mindrepo

Application Production Support Knowledge

Excellent communication skills

Ability to absorb, retain and document knowledge

Ability to prioritize work efficiently in a dynamic, ever changing environment

Self-motivated by working under their own initiative

Investing Banking knowledge(listed Derivatives)

Knowledge on Futures and Options.

REQUIREMENT 2

Direct Responsibilities

• Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

Contributing Responsibilities

• Analyzing/documenting problems, recommending solutions, & initiating corrective action
• Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for UAT/PROD deployment & validation,

Technical & Behavioral Competencies

• Hands on knowledge in SQL/Oracle
• Knowledge in Business Objects would be good.
• Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options.
• Knowledge on ITIL process