Customer Success Specialist (CSS)

Customer Success Specialist (CSS)

We are looking for a dynamic Customer Success Specialist (CSS) to join our team. This role is ideal for a customer-focused professional who can manage multiple accounts based in Europe, USA and APAC efficiently while delivering exceptional customer experience at scale. You will play a critical role in driving customer satisfaction, adoption, and retention through digital engagement. Additionally, you will leverage customer usage patterns and insights to identify upsell and cross-sell opportunities that align with their business goals.

You will have:
2+ years in a customer-facing role, preferably in customer success, account management, or support. Experience with upselling or cross-selling is a plus. Technical + Business background is the best combination.
Proficiency in CRM tools like Salesforce, and an understanding of SaaS platforms is a plus.
Bachelor s degree in engineering or MBA or MSC IT

Bird s eye view of your role:
Customer Engagement: Manage a portfolio of customers digitally, ensuring they receive timely and proactive support throughout their lifecycle.
Relationship Building: Develop and maintain strong relationships with customers by understanding their needs and providing tailored solutions.
Multi-Tasking: Handle multiple accounts simultaneously while ensuring high-quality service experience.
Communication: Serve as a primary point of contact for customers, delivering updates, managing expectations, and addressing concerns.
Upsell Cross-Sell: Analyze customer usage patterns and provide insights to recommend additional products or features that drive value.
Problem Solving: Identify customer challenges and work collaboratively with cross functional teams to resolve issues or escalate as necessary.
Insights Reporting: Provide actionable insights from customer interactions to improve overall service experience and identify revenue opportunities.

Good for you to have:
A positive attitude and willingness to go above and beyond for customers.
Exceptional multitasking and organizational skills.
Excellent written and verbal communication skills.
Ability to connect and build lasting relationships with customers.
Strong analytical and problem-solving capabilities

Who are we -
Aryaka is the leader and first to deliver Unified SASE as a Service, the only SASE solution designed and built to deliver performance, agility, simplicity and security without tradeoffs. Aryaka meets customers where they are on their unique SASE journeys, enabling them to seamlessly modernize, optimize and transform their networking and security environments. Aryaka s flexible delivery options empower enterprises to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for cloud-based software-defined networking and security services. For more on Aryaka, please visit www.aryaka.com .

Why Aryaka -
We have won Great Places to Work World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected Thought Leaders who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our Women In Technology Program and AryakaCares Program as well as others. Our Benefits are World-Class, and a flexible work structure to allow you to maximize on your work/life balance. As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging.

Third-Party Agency Notice: Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift, and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement.