Assistant Lead, Knowledge Management

The Assistant Lead for Knowledge and Social Behavioural Change is a pivotal role dedicated to enhancing the resilience and well-being of migrant communities through strategic and evidence-based approaches. This position focuses on the development and implementation of knowledge products that can be utilised by internal and external stakeholders. This role emphasizes knowledge creation and continuous management, ensuring the production of high-quality knowledge products including demand driven curated products that aligns with the requirements of various verticals including programs, government relations and industry partnership, digital repositories, data driven toolkits, reports, blogs, white papers, policy briefs etc. among others.

The Assistant Lead will focus on delivering tangible outputs that drive positive change for migrant communities, using research as a guiding tool. While they may conduct some need based formative quantitative and qualitative research to understand behavioral drivers and barriers, much of their work will involve applying existing research to design effective knowledge products. The role also includes knowledge management to ensure that insights are readily available and actionable, analysing the existing monitoring and evaluation data to measure the impact of knowledge transfer, emphasizing continuous improvement. The ideal candidate will have a strong background in social sciences and a passion for turning research into practical, sustainable solutions through collaboration and partnerships.

Key responsibilities

Knowledge Management

• Develop demand-driven knowledge products for internal and external stakeholders while creating and managing tacit and explicit knowledge.
• Contribute to creating and maintaining a comprehensive knowledge repository including curated and update databases of resources such as webinars, podcasts, videos, and peer- reviewed articles, focusing on best practices in service delivery.
• Facilitate knowledge-sharing sessions and workshops for staff and partners, including the development of podcasts featuring expert interviews and migrant stories.
• Develop practical toolkits and guides for migrant support in areas including industry partnerships, strategic initiatives, community integration etc.
• Possess socio-emotional understanding of behavior dynamic can act as barriers and drivers to change.
• Conduct reviews of literature and best practices to inform the development of new knowledge products.
• Contribute and support in collecting and analysing quantitative and qualitative data and studies as needed for creation of knowledge products.
• Work closely with MEL and Communication teams to design the foundation of the knowledge products and dissemination strategies respectively.
• Contribute to the development of basic and advanced training modules for internal capacity building programs.
• Experience in designing LMS friendly learning modules is preferred.

Qualification and Experience

Education: Masters degree in Social Sciences, Development Studies, or a related field.

Experience

• 4 to 5 years of experience in knowledge management, or a related field
• Proven experience in conducting formative and qualitative research.
• Demonstrated experience in generating knowledge products is highly preferred.

Skills

• Strong analytical, research and writing skills preferably with proficiency in quantitative and qualitative data analysis.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a multidisciplinary, multistate and multicultural environment.
• Proficiency in using M&E tools and methodologies is preferred.
• Proficiency in using MS Office.
• Strong organizational and project management skills.
• Experience in vendor management, project management, and stakeholder management.
• Strong experience in ideating, planning, and executing strategic events is an added bonus.
• Experience with qualitative data analysis software such as Nvivo, Atlas Ti is considered an asset.
• Experience in working with Canva is an added bonus.