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Senior HR Technology Analyst (Oracle HR Knowledge Management)
3-5 years
Chennai, Pune, New Delhi + 4 more
1 vacancy
Senior HR Technology Analyst (Oracle HR Knowledge Management)
Diebold Nixdorf
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Graduation required.
- Excellent business English skills (written and spoken).
- 3-5 years of relevant experience leading employee-facing knowledge management technology, Oracle HR Help Desk experience preferred (My Knowledge/Redwood Knowledge, Guided Learning, Digital Assistant)
- Solid understanding of enterprise-wide portal technology, taxonomy, and integrations
- Experienced authoring and leading content development and deployment
- Experienced monitoring effectiveness of knowledge content and translating into needs analysis
- Working knowledge of the broad portfolio of Human Resources work
- Configuration and maintenance of portal technical and content changes
- Provide HR Technology support for the Knowledge Management Module
- Works with HR and business users to define standard reports and data management requirements
- Develop and deliver communications and training for Knowledge Management
- Research ongoing developments within the Knowledge Management technology and develops functionality, implementation and assists with rollout
- Work on HR system-related process improvements, monitors progress and regularly reports on project status
- Develop and implement validation and testing plans to ensure design meets HR requirements
- Understands how to utilize Digital Assistant within HR Helpdesk function
- Define and lead governance for creating, developing, evolving, and using knowledge offerings in Oracle HR Help Desk Knowledge Portal to ensure content is relevant, up to date and accurate to support ongoing business process needs and stakeholder feedback
- Provide expertise on documentation best practices and platform use
- Application management of knowledge article base
- Drive knowledge awareness and adoption activities within the company to engage and educate teams on available knowledge content and resources
- Align knowledge base to Guided Learning offerings, working in partnership with the HR Helpdesk Senior Specialist
- Develop and monitor metrics (reports, dashboards, usage statistics etc.) to identify and drive improvements to ensure overall operational effectiveness and enhance employee experience
- Propose continuous improvement ideas and manage through to completion
- Curate knowledge content so that it can be utilized for the implementation of Digital Assistant functionality
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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Diebold Nixdorf Benefits
Free Transport Health Insurance Work From Home Job Training 
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