Billing Analyst

 

The Billing Analyst is responsible for the order processing and billing of Arctic Wolf s deals and for providing administrative support to the sales organization. They do this effectively by validating customer purchase orders against their negotiated contracts, creating invoice drafts for review and approval, and posting the sales transactions once approved. These responsibilities are carried out with utmost focus on customer satisfaction, while ensuring full adherence to Arctic Wolf s legal and financial policies. Billing Specialists are highly motivated individuals that efficiently employ sound judgment in a dynamic environment with minimal supervision. Their professionalism and dedication to operational excellence ensures all dealings with others are addressed promptly within tight timeframes.

Hours of Work

Working 3pm - 11pm Monday - Friday. with the additional shift working at month end.

Primary Responsibilities and Duties

Validate customer purchase orders and contracts for completeness and consistency.

Process orders and conduct invoicing, ensuring accuracy and lead time expectations are met.

Effectively manage increased volumes on Month and Quarter Ends.

Troubleshoot and resolve order management and billing issues.

Comply with the organization s legal and financial policies, and other internal controls.

Process Credit Re-bills.

Manage customer inquiries.

Key Skills

Detail and results-oriented, with an ability to work both quickly and accurately