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28 Avery Dennison Jobs

Head - Customer Service

5-8 years

Bangalore / Bengaluru

1 vacancy

Head - Customer Service

Avery Dennison

posted 1mon ago

Job Description

Leadership and Part of Country Management:

  • Lead and guide a team of Customer Service Executives, Supervisors, and Managers to achieve KPI targets and departmental goals.
  • Foster a motivated and cohesive work environment, enhancing team morale and professionalism.
  • Identify training and development needs, implementing career development plans in collaboration with HR.

Operational Excellence:

  • Oversee customer order processing, ensuring adherence to departmental KPIs and maintaining quality and efficiency.
  • Monitor team performance proactively, addressing issues to enhance service delivery.
  • Develop, refine, and implement standardized processes, including DMT guidelines.

Customer Relations:

  • Serve as the escalation point for key accounts, resolving critical customer concerns effectively.
  • Strategically Engage directly with customers to strengthen relationships and promote loyalty.
  • Analyze customer service delivery standards and identify strategies to exceed competitor benchmarks,
  • Building connect and relationships with internal and external stakeholders.

Continuous Improvement:

  • Drive Order Management improvement initiatives, monitoring process standards and suggesting enhancements as necessary.
  • Maintain an up-to-date customer database to support business development and reporting needs.
  • Ensure compliance with quality, environmental, health, and safety standards.
  • Apply project planning methodologies proficiently and demonstrate excellent problem-solving skills to handle challenging situations effectively.
  • Any other activity to enhance the customer experience,
  • Post Graduate degree in Business or a related field.
  • Minimum of 15+ years in customer service, with 5-8 years in a senior leadership role.
  • Proven track record in customer relationship management and team leadership.
  • Str

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service roles with real interview advice

Top Avery Dennison Customer Service Interview Questions

Q1. How to implement the new ideas if team don't wants to
Q2. What is strategy and how does it help in managing a company?
Q3. What are the main point to check while doing the Feasibility of an process with RPA?
View all 7 questions

What people at Avery Dennison are saying

Customer Service salary at Avery Dennison

reported by 1 employee with 1 years exp.
₹1.8 L/yr - ₹2.3 L/yr
29% less than the average Customer Service Salary in India
View more details

What Avery Dennison employees are saying about work life

based on 403 employees
67%
43%
40%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Avery Dennison Benefits

Health Insurance
Job Training
Work From Home
Soft Skill Training
Free Transport
Cafeteria +6 more
View more benefits

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