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36 Avery Dennison Jobs

Head - Customer Service

5-8 years

Bangalore / Bengaluru

1 vacancy

Head - Customer Service

Avery Dennison

posted 2mon ago

Job Description

Leadership and Part of Country Management:

  • Lead and guide a team of Customer Service Executives, Supervisors, and Managers to achieve KPI targets and departmental goals.
  • Foster a motivated and cohesive work environment, enhancing team morale and professionalism.
  • Identify training and development needs, implementing career development plans in collaboration with HR.

Operational Excellence:

  • Oversee customer order processing, ensuring adherence to departmental KPIs and maintaining quality and efficiency.
  • Monitor team performance proactively, addressing issues to enhance service delivery.
  • Develop, refine, and implement standardized processes, including DMT guidelines.

Customer Relations:

  • Serve as the escalation point for key accounts, resolving critical customer concerns effectively.
  • Strategically Engage directly with customers to strengthen relationships and promote loyalty.
  • Analyze customer service delivery standards and identify strategies to exceed competitor benchmarks,
  • Building connect and relationships with internal and external stakeholders.

Continuous Improvement:

  • Drive Order Management improvement initiatives, monitoring process standards and suggesting enhancements as necessary.
  • Maintain an up-to-date customer database to support business development and reporting needs.
  • Ensure compliance with quality, environmental, health, and safety standards.
  • Apply project planning methodologies proficiently and demonstrate excellent problem-solving skills to handle challenging situations effectively.
  • Any other activity to enhance the customer experience,
  • Post Graduate degree in Business or a related field.
  • Minimum of 15+ years in customer service, with 5-8 years in a senior leadership role.
  • Proven track record in customer relationship management and team leadership.
  • Str

Employment Type: Full Time, Permanent

Read full job description

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What people at Avery Dennison are saying

Customer Service salary at Avery Dennison

reported by 1 employee with 1 years exp.
₹1.8 L/yr - ₹2.3 L/yr
29% less than the average Customer Service Salary in India
View more details

What Avery Dennison employees are saying about work life

based on 405 employees
67%
43%
40%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Avery Dennison Benefits

Health Insurance
Job Training
Work From Home
Soft Skill Training
Free Transport
Cafeteria +6 more
View more benefits

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