Order Management & Billing Specialist-1

We are looking for Order Management & Billing Specialist to join our Billing team in Hyderabad. This is an amazing opportunity to work in Billing Team for Clarivate. Proactively perform a variety of Billing/E-Billing activities and supporting administrative and organizational activities to assist the team in providing a superior client experience. The team consists of approx. 35-40 employees and is reporting to the Manager/Sr. Manager

About You - experience, education, skills, and accomplishments

• Must have 2+ year of experience for Senior Order Management & Billing Specialist in Billing domain
• Thorough knowledge of Order to Cash cycle
• B. Com Graduate (preferred) with min 50% marks throughout education

It would be great if you also had . . .

• Basic Excel knowledge
• Strong client orientation
• Analytical Skills & attention to detail
• Time Management & ability to work well under pressure and deliver to agreed timelines.
• An ability to work in a complex and dynamic international environment
• Self-motivation and a strong team ethic
• Initiative and flexibility
• Excellent written & verbal communication skills

What will you be doing in this role?

• Manage the end-to-end order management process, including order entry, tracking, fulfillment, and billing
• Collaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processing
• Handle customer inquiries related to order status, billing, and payments
• Perform daily, weekly, and monthly reconciliations of sales orders, invoices, and payments
• Work closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer orders
• Maintain and update customer data in Salesforce, Oracle EBS
• Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognition
• Collaborate with global teams to ensure consistency in order management processes and procedures
• Continuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancements
• Generate reports and analyze data to provide insights into order management and billing performance

About the Team

Our team manages the Billing/E-Billing functions and create/deliver invoices to the Clarivate clients who use Clarivate software/services. Day to day operation involves interacting with internal stakeholders like Sales, software/services operations team, Finance team, TAX team, etc. for effective closure of monthly revenue cycle

Hours of Work

• This is the permanent role
• We are working as per the process/client requirement, with shift timings spread between 9 AM to 12 AM - flexible shift
• Work mode-Onsite

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.