Senior Specialist - Plan Administration

We are looking to hire a Senior specialist in the Aptia36 Process Delivery Team
The MM365 team at GOSS Operations & Technology is a private exchange solution developed for US organizations that wish to strengthen employee engagement, reduce costs, and simplify their benefits administration. Aptia offers the largest range of benefits products and carrier options available a true marketplace for benefits. We now serve more than 200 companies in the US with an anticipated 1.3 million eligible employees, family members, and retirees. Consulting team is responsible for Strategy, Marketing, Financial Management, and Compliance for our clients. The consulting team is responsible for client relationships and acts as a trusted partner to help clients address their benefits challenges.

What is in it for you?
Holidays (As Per the location)
Shared Transport (Provided the address falls in service zone)

We will count on you for:
Queue Allocation & Management
Written and Verbal communication with onshore business partners
Update SOPs and other process documents
Reporting and training
Processing and Quality checking
Ensuring compliance of all internal and client policies
Providing timely updates to AM and Onshore counterparts
Driving Process improvements
Mentoring and coaching new hires
Conducting calibration sessions and conducting PKTs

Note: Applicants should be flexible working in shifts.

Responsibilities
Knowledge of Health & Benefits preferred
Good command on MS Office applications (MS-Excel, MS-Word)
Problem solving skills and attention to detail
Ability to multi task, self starter