We are seeking an enthusiastic and experienced Product Technical Trainer to join our team. As a key member of the Product Management team, you will design, deliver, and maintain training programs for our internal and external stakeholders. Your goal will be to empower our internal teams, customers, and partners to fully utilize the product, enhance adoption, and drive satisfaction. You ll be responsible for enabling all our end-users to access the technical and functional aspects of existing features and all the new features/functionality as a part of the release cycle.
Responsibilities
Training Development and Delivery :
Design and deliver engaging, interactive training sessions for customers, partners, and employees.
Develop various training formats, including webinars, virtual workshops, in-person sessions, and self-paced eLearning materials.
Create customized training programs tailored to specific customer needs or use cases.
Content Creation and Management :
Develop and maintain training materials, including user guides, video tutorials, FAQs, and onboarding documents.
Regularly update content to align with new product features, updates, and best practices.
Collaborate with Product teams to ensure technical accuracy and consistency.
Customer Enablement :
Serve as a trusted advisor to customers by guiding them through the product s capabilities and use cases.
Provide technical training that ensures customers can maximize the products value in their workflows.
Respond to customer questions during training sessions and provide follow-up resources as needed.
Collaboration with Internal Teams :
Work closely with Product, Sales, Customer Success, Implementation Success, and Support teams to stay informed about product updates, customer feedback, and challenges.
Train internal teams to enhance their understanding of the product.
Act as a feedback loop for the product team by reporting user challenges or suggestions observed during training.
Program Evaluation and Improvement :
Monitor and evaluate the effectiveness of training programs through surveys, feedback, and adoption metrics.
Continuously improve training approaches based on user feedback and industry trends.
Maintain up-to-date knowledge of best practices.
Technical Expertise :
Stay proficient across all the products and related technologies.
Troubleshoot and address technical issues encountered during training sessions.
Requirements
Education : Bachelor s degree in Computer Science, Information Systems, Education, or related field (or equivalent experience).
Experience :
Knowledge of Accounts Payable domain, Expense Management systems.
2-5+ years in training, customer success, or technical support roles in a SaaS environment.
Proven experience designing and delivering technical training programs.
Skills :
Strong technical understanding of SaaS platforms and related technologies.
Excellent communication and presentation skills with the ability to simplify complex concepts.
Proficiency in training tools (e.g., LMS platforms, video editing software, webinar tools).
Strong organizational skills with attention to detail.
Soft Skills :
Ability to build relationships with diverse audiences.
Adaptability to changing products and training requirements.
Problem-solving mindset and a customer-focused approach.
Preferred Skills
Experience in adult learning principles or instructional design.
Certification in technical training or related fields (e.g., CompTIA CTT+, CPTM).
Knowledge of the P2P and/or Accounts Payable domain is a huge plus.