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Engaged Employer

AppZen

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3.6

based on 19 Reviews

31 AppZen Jobs

L1 Technical Consultant

APPZEN LABS INDIA PRIVATE LIMITED

3.6

based on 19 Reviews

2-5 years

₹ 6 - 18L/yr (AmbitionBox estimate)

Pune

L1 Technical Consultant

AppZen

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Technical Consulting Troubleshooting

Job Description

Description: This positions primary laser focus is providing Tier I support to customers. You own the problem and the solution. The secondary responsibilities will include product demonstrations, creating support articles and blog posts for new features, and communicating with the development team with suggested improvements. If you are looking to make an immediate impact this is the role for you!

Responsibilities :

Provide a positive, personalized experience via email, live chat, and phone to each customer who reaches out.
You are not a robot, we want each customer to know how important they are.
Identify, troubleshoot and resolve Tier 1 issues.
Communicate suggested product improvements to the development team.

Must Haves :

Exceptional written and verbal communication skills.
Humble and Friendly personality with an open and honest communication style.
Ability to understand our business applications quickly with little hands-on training.
As we have overseas customers, hence ready to work in rotational shift as per business need.
As we have overseas customers, hence ready to work in long time Night Shift as per business need with 24*5 rotation shift environment

Employment Type: Full Time, Permanent

Read full job description

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