Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by AppZen Team. If you also belong to the team, you can get access from here

AppZen Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

15 AppZen Jobs

Enterprise Customer Success Manager - US

3-5 years

Remote

1 vacancy

Enterprise Customer Success Manager - US

AppZen

posted 3mon ago

Job Role Insights

Flexible timing

Job Description

In the Enterprise CSM role you will own the customer relationship from adoption to renewal and expansion. Role responsibilities include: driving product utilization, optimizing configuration to maximize value, advocating internally for product improvements based on customer feedback, and showcasing business impact to customer executives in the form of Business Reviews.

If you are looking to make an immediate impact, this role may be for you!
About You:
    • You are a patient and caring person, highly organized and driven.
    • You are excited by AI and its ability to transform and improve how businesses run.
    • You thrive on helping customers achieve their desired outcomes from software investments.
    • You have strong spoken and written communication skills.
    • You are action-oriented; no task is too small or insignificant for you.
    • You value prioritization to guide your focus toward the highest-impact activities.
    • You have had direct exposure to finance and/or accounting - Accounts Payable, Travel and Expense, Accounting, etc.
    • You have had direct exposure to finance tech, e.g. SAP Concur, Chrome River, NetSuite, Oracle, etc.
    • You re scrappy and comfortable asking for help.
    • You re deeply team-oriented and enjoy a fast-paced startup environment.
Your responsibilities will include:
    • Creating a smooth transition from sales for new customers, and aligning with the customer s executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM).
    • Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality.
    • Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews.
    • Partnering with sales to identify opportunities to increase customer value-resulting in upsell/cross-sell/expansion.
Must-haves:
    • 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
    • Humble and friendly personality with an open and honest communication style.
    • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.
    • Exceptional presentation skills to engage Director/VP/C-level stakeholders.
    • Ability to understand our business applications quickly with little hands-on training.
    • Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws.
    • Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.
 

Employment Type: Full Time, Permanent

Read full job description

AppZen Interview Questions & Tips

Prepare for AppZen roles with real interview advice

What people at AppZen are saying

What AppZen employees are saying about work life

based on 17 employees
75%
100%
67%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

AppZen Benefits

Cafeteria
Work From Home
Free Food
Soft Skill Training
Team Outings
Health Insurance +6 more
View more benefits

Compare AppZen with

Fyle

4.3
Compare

Rippling

2.5
Compare

ClearTax

3.4
Compare

Zoho

4.3
Compare

Freshworks

3.5
Compare

Chargebee

3.9
Compare

Zenoti

3.0
Compare

Postman

3.6
Compare

Druva

3.7
Compare

InMobi

3.5
Compare

Yalamanchili Software Exports

3.3
Compare

Global Edge Software

3.5
Compare

Fleetx.io

3.7
Compare

Springworks

4.5
Compare

Virtual Galaxy Infotech

3.7
Compare

SurePrep

3.8
Compare

Upland Software

4.6
Compare

thinkbridge

3.6
Compare

Signzy Technologies

2.9
Compare

Leena AI

3.0
Compare

Similar Jobs for you

Customer Success Manager at Cleartax

New Delhi

0-5 Yrs

₹ 6-7 LPA

Customer Success Manager at Cleartax

New Delhi

3-8 Yrs

₹ 6-7 LPA

Enterprise Customer Success Manager at Atlan

Kolkata, Mumbai + 5

3-8 Yrs

₹ 5-10 LPA

Customer Success Manager at IBM India Pvt. Limited

Mumbai

3-7 Yrs

₹ 7-12 LPA

Enterprise Customer Success Manager at Catchpoint Systems, Inc

Kolkata, Mumbai + 5

4-9 Yrs

₹ 6-11 LPA

Customer Success Manager at IBM India Pvt. Limited

Noida

3-7 Yrs

₹ 7-12 LPA

Associate Manager at Duck Creek Technologies

Remote

2-5 Yrs

₹ 7-12 LPA

Custo at Replicon Software (India) Pvt Ltd

Kolkata, Mumbai + 5

3-8 Yrs

₹ 5-10 LPA

Customer Success Associate at Sprih

Pune

0-3 Yrs

₹ 2-5 LPA

Customer Success Manager at Schneider Electric India Pvt. Ltd.

Kolkata, Mumbai + 5

5-9 Yrs

₹ 7-11 LPA

Enterprise Customer Success Manager - US

3-5 Yrs

Remote

3mon ago·via naukri.com

L1 Technical Support Consultant

1-5 Yrs

Pune

14d ago·via naukri.com

Director - Global Support

16-20 Yrs

Pune

14d ago·via naukri.com

Sr. Quality Engineer

6-8 Yrs

Pune

23d ago·via naukri.com

Product Operations Manager

4-8 Yrs

Pune

23d ago·via naukri.com

Accounts Receivable Associate

2-3 Yrs

Pune

1mon ago·via naukri.com

DevSecops Engineer

2-3 Yrs

Pune

1mon ago·via naukri.com

Professional Services - Operations

3-5 Yrs

Pune

1mon ago·via naukri.com

L2 Technical Consultant

4-8 Yrs

Pune

1mon ago·via naukri.com

Director Engineering

14-20 Yrs

Pune

1mon ago·via naukri.com
write
Share an Interview