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Enterprise Customer Success Manager - US
AppZen
posted 3mon ago
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Flexible timing
Key skills for the job
Job Description
In the Enterprise CSM role you will own the customer relationship from adoption to renewal and expansion. Role responsibilities include: driving product utilization, optimizing configuration to maximize value, advocating internally for product improvements based on customer feedback, and showcasing business impact to customer executives in the form of Business Reviews.
If you are looking to make an immediate impact, this role may be for you!
About You:
- You are a patient and caring person, highly organized and driven.
- You are excited by AI and its ability to transform and improve how businesses run.
- You thrive on helping customers achieve their desired outcomes from software investments.
- You have strong spoken and written communication skills.
- You are action-oriented; no task is too small or insignificant for you.
- You value prioritization to guide your focus toward the highest-impact activities.
- You have had direct exposure to finance and/or accounting - Accounts Payable, Travel and Expense, Accounting, etc.
- You have had direct exposure to finance tech, e.g. SAP Concur, Chrome River, NetSuite, Oracle, etc.
- You re scrappy and comfortable asking for help.
- You re deeply team-oriented and enjoy a fast-paced startup environment.
Your responsibilities will include:
- Creating a smooth transition from sales for new customers, and aligning with the customer s executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM).
- Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality.
- Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews.
- Partnering with sales to identify opportunities to increase customer value-resulting in upsell/cross-sell/expansion.
Must-haves:
- 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
- Humble and friendly personality with an open and honest communication style.
- Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.
- Exceptional presentation skills to engage Director/VP/C-level stakeholders.
- Ability to understand our business applications quickly with little hands-on training.
- Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws.
- Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.
Employment Type: Full Time, Permanent
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based on 17 employees
Flexible timing
Monday to Friday
No travel
Day Shift
AppZen Benefits
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