Prama Hikvision - Application Support Engineer - Windows Server/Tomcat (4-6 yrs)

Technical Skills Required :

- Managing cases, requests and enhancements using online tools and processes

- Providing a high level of services to our customers and adhering to our strict SLA's for response

- Problem determination, workaround resolution, root cause analysis, major incident management

- Endure that solution and application support documentation is maintained to the highest quality and accuracy

- Providing assistance and cove for other team members where required

- Preferred who has knowledge of Zen desk, C4C, Internal developed CRM and Apps Websites and other small applications.

- Hands on experience of Windows Server, SQL Server, Tomcat & JBOSS servers

- Hands on experience in determining the root causes of application errors and providing solution

- Establishing the root causes of application errors, and escalating serious concerns to Manager

- Ability to understand the logic flow of programming through reading application logs

- Managing application migration activities across environments to ensure continued and synchronized functionality

- Excellent analytical and problem-solving skills

- Documenting processes and monitoring application performance metrics

- Consulting with the software development team, internal users, and clients to improve application performance

General Skills Required :

- The ability and skill to train other people in procedural and technical topics

- Flexibility - responsibilities may require occasional evening and weekend work

- Strong communication and collaboration skills

- Ability to work both independently and as part of a team

- Excellent customers service skills

- Understanding of software development cycle

- Excellent written and spoken English