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2 BNY Application Support Analyst Jobs
Senior Associate, Production Services Application Support Analyst
1-4 years
Chennai
1 vacancy
Senior Associate, Production Services Application Support Analyst
BNY
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Senior Associate, Production Services Application Support Analyst
We re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Assest Servicing Team. This role is located in Pune/ Chennai, India - HYBRID.
In this role, you ll make an impact in the following ways:
- This role will involve interaction between different groups within technology and the business.
- A key requirement is to oversee the running of various technology-based applications and services. Experience of ITIL related practices such as change, incident and problem management are essential. The candidate must have previous production services/support experience, project management, technology architecture and ITIL experience.
- Previous production support experience is a must ideally within Finance or Banking will be added advantage.
- Ability to handle day-to-day support activities for applications and overnight batches.
- Responsible for providing technical and functional support to internal and external clients.
- Trouble shooting skills for resolve incidents and problems.
- Provision of a rapid response to customer incidents/requests where appropriate.
- Participation in root cause analysis efforts and trends, assist in building
- Maintenance of Issues logs, knowledge base articles and documentation.
- Close interaction with Application Development teams, other production support teams and various stakeholders within the organization.
- Client support, Track client issues, troubleshoot/research application issues are the essential functions required.
- Highly motivated with the ability to work independently and in a team environment.
- Well-organized with the ability to multi-task and prioritize with minimal supervision.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to understand and communicate concepts quickly, succinctly, and accurately.
- Demonstrated aptitude for mastering new software applications.
To be successful in this role, we re seeking the following:
- Good experience with Windows and other operating systems such as Unix.
- Solid PL/SQL experience.
- Experience working with helpdesk ticketing - Service Now. Well versed on ITIL process.
- Experience with monitoring tools like Moogsoft and logging tools such as Splunk.
- Knowledge of the Automation tools such as Moogsoft.
- Knowledge around any Jobs Scheduling tools.
- Good interpersonal and communication skills.
- Knowledge, Understanding and experience around documentation in Confluence or SharePoint.
- Good to have knowledge and/or exposure for any DevOps tools and techniques. - Preferences are Jenkins, GIT, Ansible, Docker, Selenium, and Prometheus.
- Experince in Microsoft .Net (C# (preferable) or VB.Net, Web Development (Microsoft ASP.Net, MVC, Microsoft .Net Core), Angular, Desktop applications (C#, VB.Net, VB6 etc)
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
Employment Type: Full Time, Permanent
Read full job descriptionBNY Interview Questions & Tips
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What Application Support Analyst at BNY are saying
Rating based on 8 Application Support Analyst
reviews
Anonymous · IT & Information Security
in Pune
Likes
Flexibility in my team
- Skill development - Good
+3 more
Dislikes
Increment/appraisal less
Application Support Analyst salary at BNY
reported by
36
employees
with 2-7
years exp.
₹3.2
L/yr - ₹10.6
L/yr
27%
less
than the average Application Support Analyst Salary in India
View more details
What BNY employees are saying about work life
based on 4.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
BNY Benefits
View more benefits
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