Application Support Engineer

High Level Overview: The ideal candidate for this role will possess a profound understanding of diverse application architectures and best practices, along with hands-on experience in implementing optimization changes to enhance throughput, availability, and overall performance of existing applications.
The role involves performing senior-level application support activities for all applications within the production environment.
Individual will work with and provide mentoring for a highly technical skilled team of support engineers to ensure application availability and an elevated level of performance.
The Application Support Engineer IV needs superior technical ability of current technologies along with continued mastering of new application technologies.
The Application Support Engineer IV will lead, contribute to the creation of support plans, knowledge documents and oversee support for internal IT projects to ensure delivery of high performance of applications.Must Have (5 or more ) of the Following Technologies: IIB/DataPower/APIC/Middleware tech Java / J2EE / .NET / IIS / Tomcat / JBoss / Unix / Windows Angular/HTML/JavaScript/Mobile Oracle/SQL Server/PL-SQL/Teradata Python/Reporting(SSRS, BOE, Tableau) / ETL(BODS / Informatica / SSIS).Other Must Haves: Minimum of (3) years experience in the financial services industry12 years in an Application Support role or Application DevelopmentExperience in leading data protection, disaster recovery, and business continuity operationsPrior experience supporting cloud applications (AWS and Azure) and containers(RedHat OpenShift)Experience in various monitoring and logging tools like Splunk, AppDynamics, SolarWinds, Azure Monitor/App Insights and AWS Cloud watchBachelors degree in information technologies or related field or equivalent combination of education and experience required.Demonstrated knowledge of technologies and application support operations practices, Strong troubleshooting skills across all areas of ITExperience establishing SLAs and availability goals to meet business requirements and budget constraints; Ability to manage/develop departmental budget and identify areas for cost savingsStrong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operationsExperience in leading data protection, disaster recovery and business continuity operationsDay to Day Responsibilities: Oversee and guide comprehensive code and configuration analysis, supporting production, pilot, and UAT application issues.
Lead and direct day-to-day activities of 365x24x7 Application Support Operations team, including specialists from L2 and L3 Application Support.
Ensure compliance with Service Level Agreements (SLA) for all incidents.
Mentor and lead the Application Support team, leveraging diverse technology backgrounds.
Support and optimize multi-tiered applications, including UI frameworks, web services, and middleware components.
Guarantee application uptime standards are consistently met.
Supervise and ensure the implementation and deployment of code modifications across all servers, adhering to change control protocols.
Guide and educate junior analysts in troubleshooting techniques and problem-solving skills for data and application-related issues.
Provide strategic technical leadership for application integration and deployment, collaborating with application development, QA, and systems engineering teams.
Mentor personnel in the optimization and tuning of applications and configurations for better performance and stability.