Customer Relations Coordinator - Billing

Customer Support : Providing assistance to customers by addressing their inquiries, concerns, and issues via various communication channels, such as phone, email, chat, or in-person interactions . Problem Resolution : Resolving customer problems, complaints, or escalations in a timely and effective manner to ensure customer satisfaction . Product Knowledge : Having a strong understanding of the company's products or services and the ability to explain their features and benefits to customers . Communication : Effective and empathetic communication with customers, including active listening to understand their needs and providing clear and helpful responses . Relationship Building : Fostering positive, long-lasting relationships with customers by making them feel valued and appreciated . Customer Feedback : Gathering and analyzing customer feedback to identify trends, concerns, and areas for improvement and sharing this feedback with the company's teams to drive enhancements . Customer Education : Educating customers about product or service features, updates, and best practices to help them make the most of their purchases . Customer Engagement : Initiating contact with customers to keep them informed, engaged, and satisfied . This may involve following up on purchases, offering promotions, or seeking feedback .