Senior Associate - Billing

As a Senior Associate in Billing, you will be responsible for overseeing the billing operations, managing billing staff, and ensuring the accuracy and efficiency of the billing process . You will work closely with various departments within the organization to collect, process, and record billing information . Your role involves maintaining billing records, resolving billing discrepancies, and providing excellent customer service to clients regarding billing inquiries . Key Responsibilities : Billing Operations : Supervise and manage the billing process from invoice generation to delivery . Review and verify billing data, ensuring accuracy and completeness . Prepare and send out invoices to clients on a timely basis . Monitor accounts to ensure timely payments and follow up on overdue accounts . Process adjustments and resolve billing disputes or discrepancies . Team Management : Lead and mentor a team of billing professionals, providing guidance and support . Assign tasks and responsibilities to billing staff, ensuring optimal productivity . Conduct regular training sessions to enhance the team's skills and knowledge . Record Keeping and Reporting : Maintain accurate records of billing activities, transactions, and collections . Prepare and present regular billing reports to management, highlighting key metrics and trends . Analyze billing data to identify process improvements and efficiency opportunities . Customer Service : Address customer inquiries and concerns related to billing in a professional and timely manner . Collaborate with customer service teams to resolve client issues and provide exceptional service . Establish and maintain positive relationships with clients to facilitate smooth billing processes . Compliance and Documentation : Ensure compliance with relevant laws, regulations, and company policies in billing practices . Keep updated with changes in billing regulations and implement necessary changes in processes . Maintain documentation related to billing procedures and policies .