Executive - Guest Relations

1 . Guest Services : Executives in Guest Relations manage all aspects of guest services, including greeting guests, handling complaints, and ensuring guest satisfaction . 2 . Communication : Executives in Guest Relations communicate with guests via phone, email, or in-person, and provide information on hotel services, amenities, and local attractions . 3 . Reservations : Executives in Guest Relations manage reservations, including booking rooms, handling cancellations, and modifying reservations . 4 . Customer Relationship Management : Executives in Guest Relations maintain guest profiles, preferences, and feedback, and use that information to improve the guest experience . 5 . Problem Resolution : Executives in Guest Relations resolve guest problems or complaints, including managing and escalating complex issues to the appropriate department or manager .