Centre Head / Branch Head / Clinic Manager

Role & responsibilities

• To be the point of contact for overall operations of the clinic and to achieve the Operational, Quality & sales objectives of the team members.
• To generate sales and make the centre profitable.
• To monitor the administrative, operational and technical aspect for smooth functioning of the centre.
• To follow client retention policies and measures to retain the clients.
• To ensure customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team.
• To drive the CRM initiatives for the centre.
• To plan and execute different offers and schemes at a centre level.

Preferred candidate profile

• 8 plus years of experience in Centre Management including at least 5 years in walk-in conversions and from target based environment is preferred.
• Proven leadership track record in Centre Management, both in People and Operations.
• Thorough knowledge of customer service, customer experience and process improvements
• An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization
• A strategic visionary with strong financial technical skills, sales acumen, analytical ability, good judgment and strong client focus
• A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines
• Excellent conflict resolution and problem-solving skills, strong cultural awareness

For more details contact 7337361890 or kalyani.padakanti@olivaclinic.com / hr@olivaclinic.com