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8 ApartmentADDA Jobs
Client Onboarding Specialist
ApartmentADDA
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- "Good Knowledge in Accounting
- ","Customer-facing role for technical support and implementations
- ","Handle Technical Documentation and exhibit good analytical skills
- ","An understanding of Saas \/ ERP \/ CRM products
- ","Able to work closely with all departments to determine best practice and approach for specific client needs
- ","Demonstrated ability to implement SaaS products with project Management skills
- ","Training and post-implementation support to clients(Onsite\/Virtual)
- ","Troubleshoot and resolve customer complaints\/queries in","accordance with the agreed Maintenance and Support Procedure (Phone, Email and In-Person Support)
- ","Root Cause Analysis and resolving software and Hardware issues
- ","Manage customer relationships and be the single point of contact for customer queries
- ","Track application related issues with clients and drive them to closure
- ","Coordinating with various teams to ensure that Incidents are effectively resolved within SLA and escalate during critical and high priority Incidents tagged, and ensuring more expertise is available to resolve the incident within the said SLAs
- ","Ensuring that the incidents are accurately isolated and diagnosed
- ","Identifying incidents that need special attention or escalation
- ","Clientrequirement gathering
- ","Testing of functional scenarios, compatibility, UI, and user "," acceptance
- ","Reporting enhancements, bugs, problems, and re-occurring incidents to the development team and senior-level managers
- ","Excellent Customer handling and communication (verbal and written) skills
Employment Type: Full Time, Permanent
Read full job description What people at ApartmentADDA are saying
What ApartmentADDA employees are saying about work life
based on 4 employees
Strict timing
Monday to Friday
Night Shift
ApartmentADDA Benefits
View more benefits
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