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27 ANZ Banking Group Jobs
Contact Centre Service Consultant
ANZ Banking Group
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner. Provide administrative support, including creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable closure of cases.
- Provide a high level of customer service to customers
- Provide accurate and up to date information on all enquiries
- Provide any written concerns from customers to supervisor/manager - escalation of stakeholders concerns appropriately
- Completing all required documentation with no/minimal errors. Providing appropriate verbal information to stakeholders. Sharing information and providing ongoing support and guidance to team members.
- To be able to comply with customer identification process and AML obligations
- Accurate recording of information in work tools, creates minimal rework for own/other team. Maintain customer service level agreements.
What will you bring
To grow and be successful in this role, you will ideally bring the following:
- At least 1 year of experience in handling customer calls (voice process)
- Should be ok to work in night shifts
- Should be ok to work on weekends (There will be weekly off during weekdays)
- High level of resilience across various systems
- Strong Stakeholder Management & Negotiation and Influencing skills
- Understanding Digital business
- Drive continuous change
- Excellent communication skills both written and oral
- Strong customer ethics to provide quality and timely customer service
- Accuracy and attention to detail
- Concern for Quality and Standards
- A positive attitude and willingness to contribute to the successful team environment
Employment Type: Full Time, Permanent
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What people at ANZ Banking Group are saying
What ANZ Banking Group employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
ANZ Banking Group Benefits
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