Senior Banking Consultant, Mt Lawley WA

At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a Senior Banking Consultant in our Retail Banking, you ll play a key role in helping to deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers. You will also have to educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers to meet their financial needs and goals. This role is responsible for serving customers directly, having needs based conversations, including to manage them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to more junior solutions and service staff, for more complex customer needs.

Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours.

Role Location: 682 Beaufort Street, Mount Lawley WA 6050

Role Type: Permanent, Full-Time (40 hours/week)

As a Senior Banking Consultant, you will have the opportunity to:

Act as ANZ products initiator and role model,
Eagerly support the Branch Manager in delivering ANZ s retail strategy, in addition to day-to-day operations for the branch,
Meet customer needs through the provision of ANZs range of home loan, insurance, investment products, and transactional services,
Take responsibility to know your customer from a risk perspective,
Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers

To grow and be successful in this role, you will ideally bring the following:

Prior experience in developing strong relationships in a customer focused role
Significant experience in financial services, preferably within the retail banking sector
Excellent communication and interpersonal skills
Leadership and coaching capabilities
Experience in being an influential user and promoter of technology
Ability to multi-task, highly adaptable to change and ambiguity

You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you.

From the moment you join ANZ, youll be doing meaningful work that will shape a world where people and communities thrive.

But its not just our customers wholl feel your impact. Youll feel it too. Because at ANZ, youll have the resources, opportunities, and support you need to take the next big step in your career.

Were a diverse bunch at ANZ in different roles, different locations, doing different things. Thats why we have a range of flexible working arrangements, so our people can make work, work for them. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, youll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. Thats because were committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If youre a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 85349 .

19/02/2025 , 11.59pm, (Melbourne Australia)