Desktop Engineer

Position: Desktop Engineer

Location: Mumbai (Bandra)

Shift Timings: Any 9hrs btw 6am - 8pm and 6 days working

JD-

• Experience in supporting Laptop /Desktop Users
• Exposure in MAC is Mandatory
• Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8)
• Should have knowledge on first level hardware and local network troubleshooting.
• Troubleshooting of Browser related issues
• Basic understanding of DNS/DHCP/Windows AD
• Installation of software
• Understanding of ITSM tool and ticket handling
• Good communication skills
• Good understanding of supporting Laptop /Tab/iPads as well.
• Provide technical support to end users on their day-to-day activities
• Monitor and perform the Compliance related activities and ensure the required compliance target is achieved.
• Publish daily/weekly/monthly report as defined with zero errors.
• Monitor the mailbox
• Plan and execute any activity assigned and share progressive updates.
• Should be flexible to meet business need.
• Handling VC device