ServiceNow Developers/Lead - ITSM/ITIL Modules (5-12 yrs)

Role Responsibilities :

- Implement standardization and best practice for ServiceNow custom application development implementation

- Develop custom applications and feature to satisfy business needs

- Develop Flows Flow designer for custom applications and features

- Develop queries reports and dashboards and Workspaces

- Develop Inbound Email Actions

- Develop integrations in ServiceNow utilizing ServiceNow table APIs scripted Web Services and custom REST APIs

- Create and configure Business Rules UI Policies UI Actions Client Scripts SLAs Notifications and ACLs including advanced scripting of each

- Import data into ServiceNow utilizing Scheduled Jobs Flows Import Sets and Transform maps

- Follow coding standards and convention while development

- Implement standards and best practices for maintaining the health performance and scalability of the custom app

- Implement prototyping POC as needed

- Work with customer team members to capture business requirements and translate them into appropriate technical solutions

- Proactive responsive and focused on anticipating future requirements and or issues

- Strong collaboration with stakeholders including internal customers stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions

- Must have experience in implementation of ServiceNow Instance Upgrade

Technical and Industry Experience :

- Industry and project experience of 5 years with ServiceNow

- At least 2 years hands on experience in developing custom app using App Engine and Flow Designer

- Experience in implementing custom applications which include but not limited to custom tables catalog items Flows script includes portal widgets ACLs and business rules etc

- Expertise with JavaScript HTML and CSS

- Expertise in implementation of ServiceNow Instance Upgrade

- Experience working in an IT Service Management ITIL Agile DevOps environment

- Expertise in ServiceNow Coding java script business rules client scripts UI Policies etc

- Knowledge on ServiceNow ITSM in ServiceNow

- Experience on REST SOAP based integrations and inbound email actions

- Sound knowledge of industry standards and methodologies

- Strong analytical skills communication and presentation skills

- Strong interpersonal skills with a collaboration mindset both within and outside the immediate team

- Creative and solution oriented

- Willing to take on new challenges and drive them to completion

Certifications Preferred :

- ServiceNow Certified System Administrator CSA

- ServiceNow Certified Application Developer CAD

- ServiceNow Certified Implementation Specialist ITSM CIS ITSM

- ITIL v3 4 Foundation

Skills :

- ServiceNow-CustomApp Development