Academic Counsellor

About the role:

At Edoofa, our counsellors are the first point of contact for our customers- our international students. Their primary goal is to guide the students through the process and understand their aspirations and goals in life to help them make the right career decisions. The counsellors are responsible for the end-to-end process of engaging with a student, helping them choose the right course, understanding their academic and financial aspirations, and ensuring successful enrolment and admission into the Edoofa program if they are the right fit. The counsellors also need to notice that this is a direct revenue-generating role and hence need to analyse their conversations and process through a business lens from time to time in order to generate productivity in their work, earn revenue and still create value by being a helping hand to these students.

What will you do:

1. Prospection of a potential customer (student) via research and analysis

2. Take complete ownership of the process- from the first conversation with a potential student (customer) to the enrolment

3. Counselling students, taking regular follow-ups, maintaining a strong pipeline of students using relationship building and exceptional communication.

4. Optimization of the enrolment cycle by critical evaluation of the process and individual performance for closures.

5. Work closely with cross-functional teams, including the Key Account Management (KAM) team and the Service/Admissions team, to ensure a smooth post-enrolment journey and deliver an exceptional customer experience.