Key Account Manager - agrigator

• Developing and managing a portfolio of Key Accounts
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet
• Achieving monthly sales targets by identifying and developing new customers
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Coordinating pre-sales and post-sales follow up
• Achieving and exceeding weekly and monthly KPIs
• Key Accounts Analysis
• Monitoring market trends and providing regular competitor feedback

Requirements and skills

• Proven experience as key account manager
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• You have a diploma/degree in Sales, Marketing, Business Administration or related field.
• You have strong track record of success within key account management, ideally within the logistic industry.
• You have experience in delivering client-focused solutions.
• You are highly goal oriented, assertive and a hands-on problem solver.
• You possess excellent communication & interpersonal skills.
• You demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization.
• You can analyze and draw inference from data .