Key Account Manager ( Customer Support )

1) Maintain and strengthen relationships with key clients, ensuring a deep understanding of their business goals and challenges.
2) Act as the primary contact for all account-related issues, offering tailored solutions to meet clients needs.
3) Address customer queries, providing support and troubleshooting solutions on time.
4) Ensure clients receive proactive communication about any product or service updates that may affect their business.
5) Collaborate with internal teams (e.g., product, support, and logistics) to ensure client needs are met efficiently and effectively.
6) Identify upselling and cross-selling opportunities within existing accounts to enhance service offerings and drive revenue growth.
7) Assist in preparing proposals, renewals, and contract extensions to maintain and grow key accounts. Keep detailed records of client interactions, queries, and issues raised, updating CRM systems regularly.
8) To share with management and generate reports on account health, performance metrics, and overall client satisfaction.
9) Assist in preparing presentations for client meetings or internal reviews. Work closely with cross-functional teams (sales, customer service, product management) to meet client requirements.
10) Participate in client onboarding, ensuring a seamless transition from the sales team and setting clear expectations.

Experience:
1) 2+ years of experience in key account management, customer support, or client relationship management.
2) Experience in Technical product sales and solutions sales will be preferred