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Accenture

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3.8

based on 56k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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Top Rated IT/ITES Company - 2024

8 Accenture Analytical Jobs

GN - SONG - Service - CX - Speech Analytics - Manager

Accenture Solutions Pvt Ltd

3.8

based on 56k Reviews

8-12 years

Mumbai, New Delhi, Gurgaon / Gurugram

GN - SONG - Service - CX - Speech Analytics - Manager

Accenture

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Data Analytics Customer Service Salesforce Quality Assurance Architecting

+ 9 more

Job Description

Job Title - GN - SONG - Service - CX - Speech Analytics Manager

Management Level :07 - Manager

Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills::

Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.

Job

Summary:As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities:

Apply existing experience across speech analytics:Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.

Use enabling speech and text analysis solutions:Practically apply creation of business rules, query definitions and query writing.

Deploy analytics software packages:Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms.

Define customer experience solutions and business cases:Work on gap analysis, design and implementation and project management of solution deployment.Professional & Technical Skills:

A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms

Experience in contact center operations including operational and performance excellence

Prepare the power point readouts with analysis to the clients.Additional Information:

An opportunity to work on with key G2000 clients

Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed into everything"from how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Qualifications

Experience:

8+ years of experience in working with speech analytics solutions generating business rules, running queries and generating meaningful insights including implementation, designing and implementing customer experience solutions or operational excellence projects (any industry).

4+ years of project management experience and consulting experience

Educational Qualification:MBA from a tier 1 institute

Employment Type: Full Time, Permanent

Read full job description

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What Analytical at Accenture are saying

Analytical salary at Accenture

reported by 3 employees

₹8.1 L/yr - ₹14 L/yr

88% more than the average Analytical Salary in India

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What Accenture employees are saying about work life

based on 56k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
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