AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Employer? Claim Account for FREE
Accenture
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
19964 Accenture Jobs
GN - SONG - Service - CX - Conversation Design - Senior Manager
10-14 years
Mumbai, Gurgaon / Gurugram, Delhi/Ncr
GN - SONG - Service - CX - Conversation Design - Senior Manager
Accenture
posted 8hr ago
Job Description
Location:Bangalore, Chennai, Pune, Hyderabad
Must have skills:Developing interactive models using conversational platforms and deep understanding of customer-centered design processes
Good to have skills:
Consulting experience
Job
Summary:As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
Roles & Responsibilities:Ideate and execute on compelling design workshops Identify use cases and user journeys that can benefit from conversational experiences. Own every stage of the conversation design process, from research and design to conversational scripting and QA. Define NLP requirements and work with the AI/Discovery team to deliver solutions Advise clients on industry best practices (when appropriate) Accurately estimate time to complete work Continually experiment with new tools and technologies Ability to research and provide strategic, goal-driven solutions for clients Collaborate with other designers, both offshore & onshore, including Co product managers, developers, UX designers and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues Work efficiently across VoiceFlow, Botsociety, Kore.AI, Visio, Adobe HD and Figma.The profile requires both technical and functional experience on Customer Service Domain Extensive customer experience and operational excellence Having executed similar projects is mandatory Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns. Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities
Qualifications
Experience:10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.
Educational Qualification:MBA from a tier 1 institute
Must have skills:Developing interactive models using conversational platforms and deep understanding of customer-centered design processes
Good to have skills:
Consulting experience
Job
Summary:As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
Roles & Responsibilities:
Professional & Technical Skills:
Additional Information:
Qualifications
Experience:10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.
Educational Qualification:MBA from a tier 1 institute
Employment Type: Full Time, Permanent
Read full job descriptionAccenture Interview Questions & Tips
Prepare for Accenture Senior Manager roles with real interview advice
Top Accenture Senior Manager Interview Questions
Q1. Please share details of experience related to specific areas (supply chain, packaging, logistics, client management, project and team handli ... read more
asked in
Senior Manager interview
Q2. Third party process advantage /disadvantages over project system
asked in
Senior Manager interview
Q3. Consignment process configuration with accounting impact
asked in
Senior Manager interview
What people at Accenture are saying
Rating based on 111 Senior Manager
reviews
Anonymous · Consulting
in Gurgaon / Gurugram
Likes
Good culture Good growth opportunities, Decent compensation
- Salary - Good
+5 more
Dislikes
Culture, growth opportunities and compensation have declined from great to good in last 2-3 years. The focus is only on share price, no longer a people focused company
Senior Manager salary at Accenture
reported by
2k
employees
with 11-25
years exp.
₹19.4
L/yr - ₹75
L/yr
102%
more
than the average Senior Manager Salary in India
View more details
What Accenture employees are saying about work life
based on 54.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Accenture Benefits
View more benefits
Compare Accenture with
TCS
Compare
Cognizant
Compare
Capgemini
Compare
Infosys
Compare
Wipro
Compare
Genpact
Compare
LTIMindtree
Compare
Deloitte
Compare
IBM
Compare
Nagarro
Compare
Tech Mahindra
Compare
Amazon
Compare
Compare
PwC
Compare
NTT Data Information Processing Services
Compare
Mphasis
Compare
Ernst & Young
Compare
HCLTech
Compare
JPMorgan Chase & Co.
Compare
Optum
Compare
Similar Jobs for you
Accenture Mumbai Office Location
Mumbai Office
1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India,
Mumbai
400708
400708
GN - SONG - Service - CX - Conversation Design - Senior Manager
10-14 Yrs
Mumbai, Gurgaon / Gurugram, Delhi/Ncr
Sales Excellence - COE - Advanced Modeling Manager
5-9 Yrs
Bangalore / Bengaluru
Sales Excellence - COE - Advanced Modeling Specialist
2-6 Yrs
Bangalore / Bengaluru
Share an Interview