Analyst - Web Publishing Support

The Web Publishing Analyst will be responsible for the efficient, timely, and error-free publishing of all web content on behalf of the entire enterprise, in addition to a wide array of other digital content (web, mobile, XML, etc.) to all TIAA public-facing web properties, working fluidly between multiple content management systems, and multiple digital workflow platforms to manage and fulfill requests.

Key Responsibilities and Duties

• Publish content to our public-facing websites working in multiple content management systems, including Adobe Experience Manger (AEM), Oracle Web Center Sites (FatWire), and Sitecore (preferred)
• Create page, site, XML and mobile experiences using a pre-defined component library that will evolve over time
• Receive and fulfill requests for web content using a browser-based workflow tool (Workfront)
• Communicate frequently with internal clients from across lines of business and support areas to create desired web experiences and troubleshoot issues as needed
• Manage multiple projects, multiple internal clients and multiple workflow environments simultaneously
• Develop expertise in the user interfaces of all our web publishing systems, the different environments of each, what work is done in which environments, and how they interact
• Maintain familiarity with IT Release calendar and associated outages and upgrades in order to communicate system availability to internal clients
• Support the QA and testing of new templates, template changes and new functional elements released by IT Development partners
• Create XML content for consumption within authenticated properties; facilitate testing with requestors and IT partners as needed
• Proactively expand knowledge of all contribution environments, asset types and usage, component functionality, site map navigation, and enhancements to contribution environments as they are released
• Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
• Articulate to non-technical clients what our CMS does, and does not support, and provide suitable alternatives for non-CMS-supported requests
• Partner with the Web Production Support team as the Web Publishing Team s initial point of contact for troubleshooting contribution issues, communicating outages and elevating larger production issues
• Support the QA and testing of new templates, template changes and new functional elements released by IT Development partners

Educational Requirements

• University (Degree) Preferred

Work Experience

• No Experience Required

Physical Requirements

• Physical Requirements: Sedentary Work