Anakin - Senior Engagement Manager (10-20 yrs)

Role Brief : Senior Engagement Manager

Role Description :

The Engagement Manager at Ankain will lead a team of 8-10 Business Analysts that currently cater to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence.

The Engagement Manager's role scope will cover:

Team building and management

- Understanding, articulating, and driving agreement on clients' expectations and requirements

- Convert the requirements into specific deliverables and credible project plans

- Drive delivery of outcomes by leading a team of Business analysts in collaboration with the Engineering Team and Data quality team.

- Identify opportunities for business development and extending client relationships

As Engagement Manager, you will be responsible for:

- Holding the end-to-end accountability for customer satisfaction and overall delivery excellence

- Develop account growth and development strategy, by identifying opportunities within the customer accounts in your purview

- Design & execute resource plans to ensure the right type and number of resources that are required to fulfill the planned projects are available and in place

- Holding the teams to the highest standards, project discipline, and accountability

- Continuously improving the project delivery model and strategy

- Apply industry-standard Lean and Six Sigma methodologies to client-specific situations

- Serve as an escalation point for customer concerns if/when they arise

Analytical/Decision-Making Responsibilities:

- Must be able to identify appropriate product/service offerings to meet the client's needs

- Must make decisions, such as prioritizing relationships to develop, negotiate with customers, and overcome obstacles

- Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.

- Identify, manage, and resolve complex issues, preventing escalations, where possible

- Manage, negotiate, and resolve project risks effectively

- Leader and team player - sets an example for project managers, business analysts, and others to follow

- Create an open, honest, accountable, and collaborative team environment

Qualifications:

- 10+ years of professional work experience in consulting, or data analytics domains.

- Exceptional problem-solving, and analytical skills with an ability to thinking logically and develop solutions

- Ability to develop and articulate strategic recommendations based on rigorous data analysis

- Structured thinking, proactive, assertive, delivery oriented, inquisitive by nature and problem solver, strong attention to details, dealing with ambiguity.

Preferred Skills:

- Strong project management and team management skills and ability to work with global teams or customers

- Any hands-on quantitative experience with analytical tools

- Bachelor's Degree from Top Tier Engineering or Business colleges