Quantiphi - Senior Engagement Manager (14-18 yrs)

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine & realize transformational opportunities at the heart of the business. We are passionate about our customers & obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous & businesses safer.

We put together a wide array of solutions that help businesses build AI products, find & retain high-value customers, improve operating efficiency & reduce risk across several industries including but not limited to Healthcare, Insurance, Media, Retail, Manufacturing, & Consumer Products & are in partnership with Google Cloud, AWS, NVIDIA, Looker, Snowflake, SAP & Tensorflow.

For more details visit: https://www.quantiphi.com/

Job Summary:

Role : Senior Engagement Manager

Experience : 14 Years+

Work location : Mumbai / Bengaluru.

- As a Senior Engagement Manager, you will be responsible for heading and managing the customer engagements , delivery efforts in a B2B environment for Customer service teams of various organizations.

Client Management:

- Managing customer communication, relationships and escalation management.

- Guide the client on technology evaluation, technical thought leadership and direction.

- Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.

- Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.

- Take a lead in preparing functional and technical specification documents.

- Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.

Project Delivery:

- Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance.

- Lead project deliveries while managing multiple responsibilities in high paced environment, where you are empowered to make a difference.

- Lead engagements with multiple work-streams; prepare project plans and manage deliverables.

- Guide and help team members to debug and solve technical problems.

- Project deliverables reviews and follow through till issues closure.

- Review and perform code walkthrough and quality reviews.

- Conflict resolution and dependency management.

Team management:

- Work with the team to identify and qualify business opportunities.

- Identify key customer technical objections and develop a strategy to resolve technical blockers.

- Ensure proper skill development of team members.

- Guide and help team members to debug and solve technical problems.

- Travel to customer sites, conferences, and other related events as required.

Responsibilities:

- Excellent client communication, analytical and presentation skills.

- Ability to work with minimal supervision in a dynamic and time sensitive work environment.

- Experience to manage a midsize team (30-50) is a must.

- Experienced in managing mid to large size data and cloud engagements using GCP/AWS/Azure platforms and services.

- Ability to discuss data management, data governance and data integration related issues and provide a point of view.

- Problem solving mindset and ability to guide the team to resolve project issues.

- Good grasp of risk management, scope management and project profitability.

Nice to have skills:

- Design and solutioning experience using services and tools of cloud platforms like GCP/AWS/Azure.

- Understanding of the latest trends in data management, cloud storage and hybrid cloud architecture.

- Good understanding of application data security and infrastructure security.

- Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal building and client presentation.

- Knowledge and willingness to learn and apply emerging trends in cloud, Open AI, data science and Artificial Intelligence.

What's in it for you?

- The experience of working in a category defining high growth startups in the transformational AI, Decision Science and Big Data Domain.

- The opportunity of getting on boarded to the phenomenal growth journey and helping the customers take the next big leap in digital transformation.

- The opportunity to work with a diverse, lively and proactive group of techies who are constantly raising the bar on the art of translating mounds of data into tangible business value for clients.

- Flexible working options available to foster productivity and work/life balance.