Customer Support Specialist

Responding to customer questions on a day-to-day basis across all of our platforms while conveying our brand voice, personality, and image.

Engaging and responding directly to feedback and comments in a timely and accurate way, via phone, email, chat or on community platforms. This would include managing our TrustPilot reviews, moderating product comments/feedback, managing our course communities, amongst others.

Resolving customer needs and problems, recommending solutions and guiding product users through features and functionalities.

Analysing and reporting product issues.

Share feature requests and effective workarounds with team members.

Gather customer feedback and share with our Product, Sales and Marketing teams.

Meet assigned KPI s and daily deliverables

And other duties as assigned.