Guarding Call Handler

As a Call handler at AMH Services, you will be an integral part of our Compliance Team, you will be 1 st line of contact for our clients, responsible for ensuring timely checks on guards, control and monitoring security activities, maintaining and sharing information on customer complaints with relevant stakeholder.

Accountabilities - Key Role & Responsibilities

• First line of contact for our clients. - Receiving Inbound calls from customers and handling their request
• Making and receiving calls to ensure staff are on site.
• Logging complaints, incidents and issues via the relevant forms and handing over when required.
• Reviewing call monitor and coaching officers the book on process if not using automated system and likewise for tablet booking on
• Reviewing emails and passing on to relevant departments as and when needed
• Reactive to situations such as management engagement from customer complaints

SKILLS AND KNOWLEDGE

Essential:

Experience in providing excellent customer service.

Excellent communication skills with problem solving attitude.

Ability to show patience and consideration towards customers via telephone.

Customer oriented, genuinely passionate about customers security and safety.

Ability to multitask effectively whilst keeping a high level of service quality.

Proactive and able to follow strict protocols accurately.

Accurate data capture and typing skills.

Good to have knowledge of applications like Time Gate

Good IT and Microsoft Office skills.

A selfless team player.

Desirable:

Previous experience in a compliance or administrative role.

Familiarity with security industry operations.

Experience with data analysis and reporting tools.

Understanding of GDPR and data protection principles.