Lead Engineer - Salesforce - Data & Security

• Oversee the design, development, implementation, and maintenance of Salesforce CRM solutions to meet business objectives.
• Lead a team of administrators, developers, data and Security architects/leads in executing projects and initiatives related to Salesforce platform enhancements.
• Collaborate with cross-functional teams to gather requirements, define project scope, and ensure successful delivery of Salesforce projects.
• Provide strategic guidance on leveraging Salesforce features to streamline sales processes, improve customer service operations, and enhance user experience.
• Manage user access, security settings, data integrity, and system configurations within the Salesforce platform.
• Develop and maintain documentation related to system configurations, processes, workflows, and best practices.
• Conduct regular training sessions for end-users to promote adoption of new features and functionalities within the Salesforce CRM system.
• Stay current on emerging trends and best practices in the CRM space to recommend innovative solutions that align with business goals.
• Managing a dedicated team for both Data and Security, including architects and developers to build scalable and modular architecture, to be leveraged across multiple Salesforce Orgs at Cencora.
• Managing all Data and Security related aspects of the existing deployments while working towards standardizing the framework, by undertaking initiatives.
• Collaborating with cross-functional teams in areas such as Salesforce CRM implementation, business analytics and process improvement to ensure smooth operations.
• Working closely with DevOps teams to ensure all the new projects/deployments are compliant to the overall Data and Security framework.
• Monitoring the performance of existing solution and troubleshooting/mitigating any issues that arise due to evolving business/technology scenarios.
• Documenting technical specifications, processes, and best practices.
• Manage ongoing customer data projects to deliver accurate data to a variety of teams, systems and processes across the business.
• Managing and implementing tools/systems/processes needed to build and maintain robust data hygiene standards and overall data governance.
• Managing multiple Salesforce CRM projects in a fast-paced business environment, and prioritizing work efforts to ensure projects stay on track to hit deadlines.
• Building and maintaining positive working relationships with stakeholders and internal customers across the enterprise.
• Work to continually improve processes, efficiencies, and quality.

Requirements:

• Bachelors degree in computer science or related field (or equivalent work experience - 5+ Years).
• Excellent problem-solving skills with attention to detail.
• High proficiency in enterprise scale data management systems and implementations.
• Ability to work in a highly dynamic and deadline driven environment.
• Needs to be a strong team player with excellent problem solving capabilities.
• Good organization and communications skills.
• Strong analytical thinking capabilities.

Preferred Qualifications:

• Certified Salesforce Administrator (ADM201) is preferred.
• Experience in designing Salesforce Data structure and Security framework for large deployments involving multiple Salesforce products.

• Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications:

• Certified Associate in Software Testing
• Certified Software Quality Analyst
• Certified Test Engineer

WORK EXPERIENCE:

• 6+ years of directly-related or relevant experience, preferably in system/software quality and testing.

Behavioral Skills:

• Conflict Resolution
• Creativity & Innovation
• Decision Making
• Planning
• Presentation Skills
• Risk-taking

Technical Skills:

• Automated Screening and Testing
• IT Controls
• Software Testing Frameworks
• Technical Documentation

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location