ServiceNow Developer

Serve as a technical lead on ServiceNow platform for software development projects and lead the development team through the design, development, documentation, testing, and modification of existing and new software applications, championing standard techniques, procedures, and criteria. Participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions. Track and communicate development project status, dependencies, and risks and mitigation strategies to the project team and leadership. Provide technical expertise to the business.

Responsibilities:

• Execute and/or oversee the creation of low level design documents (including code samples/outlines) and detailed engineering specifications based on complex business, user, and non-functional (e. g. performance, reliability, balance, and controls) requirements. Write ServiceNow client, server scripts, REST integrations, and scoped applications that adhere to standards, procedures, and techniques. Maintain integrity of existing program logic according to specifications. Complete deliverables using the Ameriprise agile-based SDLC.
• As needed, partner with BSAs and the business to gather or clarify technical requirements and fully understand project goals. Then, use this information to effectively plan and deliver functioning Javascript/AngularJS code. Participate in project design walk-throughs. Evaluate interrelationships between applications and design for effective interfaces between interrelated applications/systems. Appropriately address failure scenarios in design work. Proactively review then plan and execute corrective action in response to production support issues, as required.
• Lead the code review process to ensure development work adheres to standards and specifications, which includes peer review, as well as code review external to development team. Write and/or revise system design documentation and operations documentation to include providing required input into operation support manuals and user guides. Create and properly archive all project related documentation.
• Ensure all code is effectively unit tested prior to being released to the quality assurance team. Resolve all unit test issues in a timely manner. Assist the QA team in identifying test cases and in creating/mining test data to enable a thorough test of all development deliverables. Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and into production. Approve code to be put into production.
• Provide oversight, mentorship, and technical leadership to the ServiceNow development team, which consists of employees, contractors, and vendor partner resources, to ensure the timely execution of project deliverables. Provide governance oversight to ensure adherence to development strategy, standards, tools, and procedures. Guide the development teams to consistently apply appropriate development principles and standards during all phases of the development life-cycle.
• Conduct annual application health and security assessment. Improve health of system assets by identifying enhancements to improve performance, reliability, and resource consumption. Track standards exceptions (e. g. security gaps) to ensure they are addressed in a planful and timely manner. Evaluate, troubleshoot, and lead root-cause analysis for production issues and system failures. Determine corrective action and improvements to prevent recurrence. Provide implementation/production support, as required.
• Maintain up-to-date skills in software development technologies and a broad understanding of the business, business needs, and how applications/assets drive and support the business (understand the greater impact of assets/applications and development work). Provide expertise in the selection and implementation of development tools and best practices, as well as recommendations on priority and asset investments. Establish and maintain productive working relationships with business partners and project teams.
• Performs other duties as assigned

Required Qualifications:

• Bachelors degree or equivalent (4-years) in Computer Science, Engineering, or related field; or equivalent work experience.
• 7-10 years of relevant experience required.
• 7+ years of experience coding and/or designing in multiple programming languages, including focused experience in relevant/targeted software stack (specific required software stack will vary by position).
• 7+ years of practical experience and proven success with the design and build of complex software applications in multiple environments.
• Experience working with vendor partner (on- and off-shore) resources.

Preferred Qualifications:

• 3-5 years ServiceNow software development experience
• 3-5 years Javascript experience. Familiarity with AngularJS or similar frameworks a plus
• 7-10 years of experience in technology and/or software development, progressing in complexity and responsibility.
• Proven success in the design of complex, best-in-class enterprise-level software applications.
• Superior analytical and business skills to reconcile conflicting objectives and find/design acceptable compromises within existing constraints.
• Expert level application of technology/engineering knowledge-base to multiple and evolving programs and languages.

Superior technical communication skills

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

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