ServiceNow CSM / ITSM Lead

Job Description

Our client is looking for candidates for ServiceNow CSM/ITSM Lead role.

This role will be a part of the Global Technology Infrastructure function and will develop sustainable solutions
suitable for IT Operations, Security Operations, design and implement robust discovery and multi-source
CMDB for Asset Management and ITOM.

- We are looking for a ServiceNow Techno-Functional Lead who can lead and manage the requirement gathering, design, implementation and training of the ITSM modules / products using the ServiceNow platform. You will be responsible for leading the implementation of the project and guiding the team using best practices for ServiceNow implementation.
- You will also work with Developers, the Platform Architect and Business Stakeholders to ensure the delivery of high-quality solutions that meet business requirements and align with industry & company standards.
- Lead and manage the technical team of ServiceNow developers and provide techno-functional guidance and mentorship.
- Troubleshoot and resolve issues related to ServiceNow functionality, flows etc. during the implementation and Hypercare phase.
- Be responsible for the technical solution through all phases of the project,support the project managers and work within a defined change management process.
- Facilitate UAT sessions and obtain signoffs to proceed with go-live.
- Work with the ServiceNow platform Architect to explore new features and functionality rolled out by ServiceNow to be included in the implementations.

Desired candidate should have;
- Bachelor s degree or equivalent combination of education and experience in Computer Science, Engineering, or related field.
- 7-10 years of experience in a similar role, in multi-domain SNOW environment.
-Must have CSA (Certified System Administrator) and a CIS (Certified Implementation Specialist) Certification. ITIL Foundation certification is preferred.
- Strong knowledge and experience of ServiceNow platform and ITSM modules.
- Excellent problem-solving, and analytical skills.
- Good communication, collaboration, training, and documentation skills.
- Should possess knowledge in Agile/Scrum methodology
- Knowledge of software development lifecycle (SDLC)
- Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor.

Nice to Have :
- ServiceNow advanced system administration, ServiceNow ITSM fundamentals,
- ServiceNow certified implementation specialist (CIS) in the following specialties:
- Hardware asset management, ITOM discovery, ITOM Service mapping, GRC, IRM,Vulnerability Response, Customer Service Management, and SecOps Security, Incident Response.

Job location : Chennai.