Global Customer Support

Role & responsibilities

• This is a full-time on-site role for a Global Customer Support located in Vadodara.

• Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat.

• Address customer concerns, resolve problems, and ensure customer satisfaction.

• Handle customer complaints professionally and escalate issues when necessary.

• Communicate effectively with customers, colleagues, and other departments within the organization.

• Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.

Preferred candidate profile

• Ability to resolve customer complaints and maintain customer satisfaction.

• Excellent written and verbal communication skills in English.

• Customer Service and Customer Experience skills for American customers desirable.

• Ability to work in a night shift.

• Knowledge of customer service principles.

• Great attention to detail.

• Ability to multitask and manage time effectively.

• Experience in a related field is desired.

Perks and benefits