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22 American InfoSource Jobs
Global Customer Support Professional
0-5 years
Gurgaon / Gurugram
1 vacancy
Global Customer Support Professional
American InfoSource
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
This is a full-time on-site role for a Global Customer Support located in Vadodara.
Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat.
Address customer concerns, resolve problems, and ensure customer satisfaction.
Handle customer complaints professionally and escalate issues when necessary.
Communicate effectively with customers, colleagues, and other departments within the organization.
Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.
SUPERVISORY RESPONSIBILITIES:
This position does not have any supervisory responsibilities.
LANGUAGE REQUIREMENTS
Required English Ability Level Business Fluent Required Hindi Ability Level Business Fluent
Ability to resolve customer complaints and maintain customer satisfaction.
Excellent written and verbal communication skills in English.
Customer Service and Customer Experience skills for American customers desirable.
Ability to work in a night shift.
Knowledge of customer service principles.
Great attention to detail.
Ability to multitask and manage time effectively.
Experience in a related field is desired.
Any Bachelors / Master s degree
LANGUAGE SKILLS:
Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.
MATHEMATICAL SKILLS:
Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Candidates with quality related certification/licenses will be preferred.
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Day Shift
American InfoSource Benefits
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