Global Customer Support

JOB TITLE: Global Customer Support
EXPERIENCE REQUIRED: 0- 3 Years
DEPARTMENT: OPERATIONS
REPORTS TO: Team Leader Operations
LOCATION: Gurgaon
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Research and updates: Research prescribed documents and updated data in the
relevant databases to provide valuable insights to clients or internal stakeholders.
Client Engagement: Build and maintain strong relationships with clients by
effectively communicating financial insights, addressing their concerns, and
meeting their reporting requirements.
Data Accuracy and Integrity: Ensure the accuracy and integrity of financial data,
including reconciliations and data validation.
Compliance and Regulatory Adherence: Ensure compliance with relevant financial
regulations and industry standards, particularly in the financial industry where
compliance is crucial.
— Risk Management: Identify and assess financial risks, developing strategies to
mitigate them.
— Process Improvement: Continuously review and improve financial processes,
including the implementation of best practices and automation.
— Quality Assurance: Maintain high-quality standards in financial analysis and
reporting, following quality control protocols.
— Client Satisfaction: Measure and track client satisfaction with the financial services
provided and take corrective actions as necessary.
— Timeliness: Ensure that financial reports and analyses are delivered on time,
meeting client or internal deadlines.
— Team Collaboration: Work collaboratively with cross-functional teams, including
other analysts, operations, and technology teams to achieve common goals.
— Continuous Learning: Keep up to date with financial industry trends, regulatory
changes, and best practices.
— Data Security and Confidentiality: Ensure the security and confidentiality of
sensitive financial data.
— Documentation and Reporting: Maintain comprehensive documentation of financial
processes, transactions, and analyses.



SUPERVISORY RESPONSIBILITIES:
This position does not have any supervisory responsibilities.
LANGUAGE REQUIREMENTS
Required English Ability Level Business Fluent
Required Hindi Ability Level Business Fluent
QUALIFICATIONS:
— Good alphanumeric typing speed (40 WPM) — Familiar with Microsoft Office.
— Should have sound knowledge of accounting and general financial concepts.
— Competent written and oral English language communication, ability to
communicate in various formats: E-mail, Chat, Calls, and face-to-face
communication.
— Must be comfortable working with numbers and statistics. This includes statistical
analysis, data interpretation, and quantitative modeling.
EDUCATION:
Any Bachelors / Master’s degree
LANGUAGE SKILLS:
Ability to read, analyze and interpret the most complex documents. Ability to respond
effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches
and articles using original or innovative techniques or style. Ability to make effective and
persuasive speeches and presentations on controversial or complex topics to top
management, public groups and clients.
MATHEMATICAL SKILLS:
Ability to choose the right mathematical methods or formulas to solve a problem. Ability to
add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals quickly and correctly.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability
to interpret an extensive variety of technical instructions in mathematical or diagram form
and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATION:
Candidates with quality related certification/licenses will be preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and
walk. Hearing and speaking to exchange information in person and on the phone. Seeing to
read and write, exchange emails, conduct work, and prepare documents and reports.
Minimal to light physical effort is generally required in performing duties in an office
environment. This position requires the ability to operate a computer keyboard and
standard office equipment at efficient speed. The employee frequently is required to reach
with hands and arms and stoop, kneel, crouch or crawl. The employee is occasionally
required to climb or balance. The employees must occasionally be required to lift and/or
move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision, distance vision, peripheral vision, depth
perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the noise level in the work environment is usually
quiet to moderate.
DISCLAIMER:

The information in this job description is designed to indicate the general nature and level
of work performed by employees within this classification. It is not designed to contain or
be interpreted as a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to this position and may be changed at the
company’s discretion to conform to business needs.
ABOUT THE COMPANY:
AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality
and reducing cycle time with back-office automation, highly skilled talent and standardized
reporting and analytics solutions. AIS manages the day-to-day work so our clients can
focus on growing their business. We review client processes, eliminate non-value adds,
and enhance productivity. We build financial and legal technology to automate and
optimize workforce performance. We recruit, train, and manage specialized human
resources to meet staff augmentation needs. We equip decision makers with deep data
sets and forward-thinking analytics so they can make smarter business decisions and
create better customer experiences. We serve a variety of industries including banking,
automotive finance, credit card, mortgage, insurance and telecommunications.
Website – www.aisinfo.com
LinkedIn – https://www.linkedin.com/company/aisinfo/