Associate Digital Product Management

You Lead the Way

Weve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other

Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally

At American Express, youll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to share in the companys success

Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day

And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong

Join Team Amex and let's lead the way together

Function Description:

SABE P&C supports 20+ diverse platforms and 25k+ users (Sales, Marketing, Analytical) across the Enterprise

It plays a pivotal role to drive critical aspects of platform & product lifecycle, with a strong focus on enhancing customer experience & adoption

SABE P&C vision is to Enhance user experience & agility for Enterprise Platforms at optimized cost

SABE P&C iPlus team is the Product Owner of the Enterprise Incentive Management Product/Tool: Varicent ICM

Teams vision is to automate controls across end-to-end Incentive Management & continue to enable timely & accurate incentive payouts for Sales and Servicing colleagues across the Enterprise (GSG, TLS, GCS, ICS, GMNS), with strong focus on strengthening controls, driving efficiencies, and improving user experience

This role is to drive the modernization for Incentive Payout system

Key Responsibilities:

Analyze key business requirements and identify KPIs, business drivers etc,

Coordinate effectively with architects, technical team, and business team to convert business requirements into technical stories as well as deliver on iPlus features

Develop end to end business understanding as well as System architecture to better support Business needs

Design and implement Varicent workflows, rules, and calculations to meet business needs and ensuring high quality and adherence to timelines

Drive complete User Acceptance Testing starting from scenario identification to complete execution

Identify and deliver on future looking features to drive better customer experience

Your duties will involve the troubleshooting of data issues, creating reports, working with the team at aspect of the incentives process

To ensure all payouts go out on time and error-free

Skills/Capabilities

Functional:

3-5 Years of Experience in resolving and optimizing complex business problems using Varicent ICM

Must have detailed business knowledge around the incentives process and business rules (ramifications of exceptions)

Understanding of sales performance management domain

Expertise in design / development / Testing (SIT/UAT/QAT) i e,

all stages of SDLC

Knowledge of User experience principles

Experience of End-to-End Software Product Solution implementation

Experience of User story drafting (Agile perspective)

Technical

Varicent ICM Platform ( MUST HAVE)

HTML, CSS & Java Script

RDBMS / Big Data / Hadoop

Rally & JIRA

SQL

Preferred:

Exposure to other Incentive platforms like Callidus, Anaplan etc,

Experience in Data analytics and Automation

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being

That means we prioritize their physical, financial, and mental health through each stage of life

Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations