Associate - Digital Product Management

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

How will you make an impact in this role?

The Commercial Portfolio Products Development team (CPPD), within Global Commercial Services, is focused on designing and delivering a seamless digital experience that drives customer engagement as well as business growth. The Digital Capabilities team within CPPD team designs and delivers digital tools for middle market, large and global scale companies to effectively lead their Corporate Card programs.

We are looking for a seasoned Product professional to join our growing team and drive development of key Commercial products . The ideal candidate will be enthusiastic about creating digital technologies to enable seamless and intuitive corporate product experiences. The individual in this role will drive the product adoption and strategic plans to launch digital features as part of the Corporate Program Product Development (CPPD) team. The candidate will exhibit strong communication and organizational skills and have a proven record of delivering value while leading multiple priorities and tight timelines.

Purpose of the Role:

Develop, design & deploy insights products for commercial clients providing insights and actionable recommendations to optimize their travel and expense programs . Drive efficiency and scale via automated utilities & solutions that can drive scale and enable deeper penetration of insights products to meet customer needs.

Individual is preferred to bring and build T&E domain expertise, industry and business trends that s helpful in consultative discussion with key client personas.

Key Responsibilities

• Related experience in Product Development or Product Management
• Conduct prototyping of insights products and services based on client needs using tools like HIVE, Python, SQL, Tableau
• Leverage advanced analytics to drive innovative solutions
• Proven history of delivering adoption of digital product
• Partner with technology to put offline products to scalable digital roadmap, manage end to end delivery plan and associated risk.
• Plan and drive the PI delivery schedule
• Solid understanding of user-centric design principles and agile methodologies
• Excellent communication, collaboration, and critical thinking skills
• Experience in collaborating with corporate clients and Enterprise software solutions
• High diligence with an eye for accuracy and controls
• Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to achieve goals in a demanding environment

Minimum Experience:

• 3-5 years of relevant work experience
• Prior experience in financial sector preferred and having product mindset.
• Expertise in programming tools Python / Hive / SQL / VBA / Tableau
• Knowledge and application of statistical methods
• Expertise in end-to-end automation of solutions
• Strong Client and stakeholder management; Communication skills; Presentation skills
• Bachelor s degree in engineering, Computer Science, Statistics, Econometrics, Mathematics, Operations Research

Preferred Qualifications:

• Experience in payments, financial sector (any other relevant) industry preferred
• Experience with analytics for commercial clients / travel & expense programs / fintechs preferred
• Experience in digital product development / exposure to implementation of Agile/Scrum methodologies.
• Experience in designing scalable solutions and lead implementation of complex data product
• Strong program management, analytical & problem-solving skills
• Ability to think abstractly and deal with ambiguous/under-defined problems

Functional Skills / Technical Skills

• Experience in product development
• Good Presentation skills
• Solution Designing
• Analytics, Insights & Targeting
• Python, HIVE, SAS, SQL, Advanced Excel
• Basic statistical technique and algorithms

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities